Wheelhouse Salon in Birmingham, AL

I would recommend this salon to people, however I would not recommend you see Amber for anything more than a basic cut or maybe basic color.  I've seen Kate in the past and she was amazing, I just can't seem to get in with her since my schedule is not predictable so booking far in advance doesn't work for me. I've also seen other stylists work while on my visits and it all looks great.

The salon owners ( as you can see) reached out to try to make it right. I appreciate this and was truly hoping for a better resolution. I went back yesterday for my touch up and the woman who did my hair the first time was professional and didn't make it awkward for me, which was great! However she still did not get it right. I honestly think this is a skill level/ stylist understanding issue.

The color isn't terrible compared to the first visit, however after discussing how I was looking for platinum this is not it. I know platinum can be a process however she told me " It was really white before toning but I didn't want it to be too bright and shocking for you so I toned it down to a more golden color"  this tells me it was where it needed to be but instead she toned it down darker. The roots also look more just grown out and splotchy rather than like all shadow roots I have seen.

Worst haircut I've ever had. They stylist was nice, but she hacked off my hair. I showed multiple reference photos and specified that I wanted to keep the front pieces long and she proceeded to cut off 4 inches of my hair. I was baffled and didn't even know how to say anything so I payed $85 for the worst haircut of my life and cried in my car on the way home. Will never go back

I really wanted to love this place, I was so excited to finally get a nice freshen up on my hair as it had gotten pretty long. I'm not normally one to freak out over some miscommunication in a hairstyle but what I received was so far from what I had envisioned, I started bawling in my car the second the door shut. I previously had long, decently thick hair, and I asked to have it brought up and then have my layers (they were king layers) refreshed and along with my face framing pieces. I was asked if I wanted it thinned and I said a little bit. I was asked if I liked the length of the hair and I liked the length, but after that I was not asked or clarify or anything about what my intentions were for this cut. I would've said something but I didn't have my glasses on and I trusted the professional ya know? But when I put my glasses on at the end, I was told "I pretty much just cut you a shag because the picture looked pretty shaggy" I was shocked. My face framing pieces somehow turned into almost bangs? What used to be my long layers were suddenly tons and tons of layers all the way up my head. And my "light" thinning ended with what seems like half of my hair thickness gone. I didn't have the heart to tell the stylist because she didn't do a bad job on the cut (and I wanted to just leave so I wouldn't start crying in front of anyone, so I just said I love it and left) but it's simply not what I had wanted and I'm just devastated to have not been consulted before the scissors started flying. I got home and tried to see if I could style it how I liked/the photo but it's so thin, overly layered, and with the weird bang thing, I just couldn't make it work like in the reference photo. Gonna have to try and figure out how to like it my vacation next week :/. Probably won't be back, this was the most I've ever spent on a haircut and simultaneously the most unhappy with one.

Came here for a haircut recently and was very impressed. I was with Leah, who was friendly and did a great job. I just had a shampoo, cut and blow dry, but the service was good and I liked the results. Cool vibes here too and friendly staff. Parking is slightly an issue, but not much of one- they have a dedicated lot about a block down from the salon. Would recommend!

This was probably the worst hair color experience I've had in my entire life.

To preface: I brought several example photos of what I wanted, a warm/caramel toned balayage.

What I received was full highlights. And then she toned them back to my original hair color. After four hours, my hair looked essentially unchanged. And then she charged me nearly $400.

Not to mention, I paid for a haircut, and she didn't even take the time to make a simple haircut look good. Because she had already spent four hours on my "color".

I complained, and they refused to refund my money, but they offered to redo it. Fine, maybe there was a miscommunication. I obtained more photos, and prepared myself to explain in even more detail what I wanted.

Three more hours were spent, I received more highlights. More toner. My hair looks almost the same, yet again. I don't understand how this is possible

An absolute waste of my time and money. Never again.