Ulta Beauty in Chesterfield, MO

I book blowouts weekly with Ulta or other Blowout Salons. I often see the same stylist from time to time. This time, after booking my appointment, it's cancelled.

I booked my appointment like I always do online or through the app, then it's canceled. No explanation, no call, just canceled.

I call to confirm that this was an error as I didn't cancel my appointment. I still wanted to come in for my appointment. This Ulta didn't apologize for the inconvenience for canceling my appointment last minute nor help to get into with another stylist at this location.

Okay, I get customer service is different with everyone. It's not justified to cancel someone's appointment that they are counting on for an event just without explanation. The fact that I had to call this Ulta to indeed find out that my appointment was cancelled is below satisfactory of running a business. Disappointing.

What's interesting is that it was cancelled after hours and by an Ulta personnel who will remain nameless at this time.

We have been long time customers and salon patrons. My daughter went in fir the signature haircut which included a wash, cut and style or blow out. After she dried her hair the stylist said she wanted to run a straightener through it. When we went to check out another stylist added a silk press service to our fee. The manager had to assist with some kind of override and when I questioned the additional service she seem to think it was ok to charge me $129 for a haircut with blowout and straightener although we did not ask for additional service not where made award that it was an additional $50. We will never purchase anything from Ulta again. Unfortunately this was not the first time we have had an issue

Customer service is lacking. I went in to buy a perfume, the women at the Checkout was so rude I left without buying anything. Reminded me why I stay away from this location

Thank you! As someone who knows very little about makeup I felt so comfortable coming into this location. Everyone was incredibly nice and I walked away with products I'll use that match my skin! I can't thank you all enough

Service at this location is always disappointing. They also fail to maintain hours listed by Google - today they locked the doors 10 minutes prior to close. I wish the Target location next door would offer as so many others do.