TyTy's Nails in Grinnell, IA

I used to go here till the owner made a very rude comment. I called ahead of time to schedule my appointment for a full set and when I was asked if it would be acrylic or dip I asked what the difference was. I am used to acrylic. She stated that the only difference was dip is less chemicals. So I said ok. I never asked about pricing because it wasn't the issue.

I go in and get my pedicure done too. They did all the services at my pedicure station. I thought that was odd but I did not say anything.

They did a great job. The only thing I could have pointed out was the big toe on my left foot was done crooked. But I was too excited to say anything as I was getting married the next day. I didn't think it was that big of a deal. I was the opposite of q bridezilla.

Two days later. I moved a chair at work and the nail crumbled off. The dip part crumbled off. The nail was still intact. Not broken. Not dented. I went back and they fixed it. No charge. I offered but the owner declined.

Then, the next day. I lifted my blanket off the floor to store away like I usually do. I did not tug on it. I did not yank on it. Simply lifted it. It is not a heavy blanket.

My husband was with me when he saw and started laughing. He said no way?!  I looked at him and started laughing too. I told him, see! He said wow! It shouldn't be breaking that easily. We were both shocked.

He has seen my nails in California and this has never happened before. Ever.

I called my cousin who owns a nail salon/ beauty bar, back home in California (mind you, tytys priced pretty high for the low level of services they offer, almost identical to California but you get more in California at least the area where I lived. I never mentioned how high they are because quality makes the difference) anywho my cousin stated that the dip crumbles off when there aren't enough layers or the quality of the product is low. She said to go in again get it fixed and if it broke again. Never to go back.

I went in, and Ty Ty said "wow you're so rough with your nails". I was taken back because if she would have relived those moments. She would see it was not me. But the quality of her work.

As a manager myself. I never blame the customers. Not to their faces at least. I am not perfect and I understand that there might be errors on my end. Perhaps, had they not rushed my appointment that was made weeks ahead of time. They wouldn't have rushed and provided such a low quality of work. Anyhow. I didn't fight. I didn't say anything back. I paid this time for the repair. $5 and a $5 tip. She was quiet the entire time. Her level of service dropped. She wasn't talkative anymore. I said I never had dip before. If another one breaks. I'm just going to have to do a full set with acrylic. She didn't say anything.

If they would have been honest from the beginning. That they are fragile vs the acrylic. I wouldn't have gotten dip.

I went home after the repair and the nail broke on my pillow while I was asleep. How do I know it was on the pillow? Because when I woke up. It was on the pillow. The dip and extension were on my pillow while my natural nail was intact. No breakage no damage. Perfectly fine like it never had anything on it. I was done at this point. I am NEVER going back. This is pure insanity. A different nail every time.

Had it not been for her comment and her lack of customer service. I wouldn't be writing this review. But it did not sit well with me. If you look at my history. Most of the reviews I wrote are positive. I hate saying anything negative. But I do believe people should be made aware since the owner is not properly informing people. That the dip at this salon crumbles off and the nails break easily. Thus money gone to waste.

19 years of getting my nails done through out the country. This has never happened to me before anywhere.

Well this is a first... I've been blocked from my nail salon in town. I had no called no showed my last appointment due to being in active labor at the hospital back on May 10th 2023. My nail tech called me and she asked me where I was and I said I was in labor at the hospital and she then said "so you aren't coming in for your appointment?!" Like what the heck lol I said I'm a little busy and I'm sorry I can't make it...
The last 2 days I've been trying to call to make an appointment and it's been ringing and going to voicemail which I thought was odd. So I just now tried calling on Eric's my husbands phone and what do you know, they picked up!!!! But she must have recognized my voice because she said she is booked today and tomorrow. I can't believe she really blocked me!!

Very attentive, professionally run and welcoming. There was a customer who was probably fairly new to the pedicure experience, but her technician was great at walking her through it and checked on her accordingly
My experience was very good.

Ty Ty's is extremely clean and the staff is friendly. My pedicure didn't last long, but the experience was good.

I've had a pedicure and now acrylic nails with gel done here and it's been great both times. She cut my nails as short and I like and painted a cute pumpkin on them for Halloween! Will definitely go back!