The Nail Box in Fairmont, WV

My nails look great... I recommend the nail box. Camila did my nails, she was thoughtful and knowledgeable.

My niece was part of the prom court and she wanted everything to look perfect, right down to her fingertips. On May 11 she went to THE NAIL BOX to have her nails done to match her dress. Unfortunately, you can see in the picture from that day, her cuticles were raw from rough treatment by the technician in addition to the red stain on her skin from the sloppy application of the polish that was inadequately cleaned up, not to mention glue slopped all over the polish between the gems like they had been applied with a hot glue gun from the dollar store.

I understand these gems are small, but I have had similar nail designs done before and a professional knows how to do this with little to no glue showing. They obviously used way too much.

There wasn't time to have these removed and done correctly by another nail salon before the prom, (not to mention the added expense to redo something already paid $120 for) so she just had to make due... My sister never ask for a refund, BUT decided to leave a review regarding her dissatisfaction with the finished product, WHICH is a consumer's right to do. SHE DIDN'T GET WHAT SHE PAID FOR! There was nothing stated that was untruthful, only criticism of the work including a statement she did not recommend the Nail Box and would never bring her granddaughter to their establishment again.

BUT IT GETS WORSE! As luck would have it TWO of these nails came undone, just over a week after they were applied. One of which snapped at the fingertip (obviously filed way too thin) and the other nail came completely off the bed. (And it was a pinky nail, the nail that naturally gets the least abuse with normal use) There wasn't even time for a growth gap from the cuticle line to appear before they failed. IF these nails were applied properly, to begin with, this wouldn't have happened in such a short time frame even with moderate use. This petite girl is not a farmer or a construction worker, she wasn't digging trenches with her hands. There was nothing, outside of normal daily activities, that did not contribute to this premature failure.

BUT even with all this in mind, my niece went back to the salon to give them the opportunity to fix these two nails AND THE SALON REFUSED TO REPAIR THE SHOTTY WORK UNLESS MY SISTER REMOVED HER NEGATIVE REVIEW! The salon basically blackmailed her into removing her legitimate review to fix their mistake! My sister begrudgingly complied so my niece could get her nails fixed. Only to be charged $20 for the repair of THEIR POOR CRAFTSMANSHIP! Had she known they were going to charge her to fix what they did wrong in the first place she could have left her review stand and paid a more reputable and professional salon to replace the missing nails.

I'm not saying they aren't capable of producing a quality product, I have seen some nice pictures of their work... BUT THIS WAS NOT IT! They did a horrible job on my niece's nails. She could have got press on nails at Walmart that looked better. A professional salon owner would admit this was not up to par and do what they had to to make it right, NOT bully the customer who wasn't happy.

Had they acted professionally and taken my sister's review for what it was worth, and worked to correct the error, I'm sure my sister would have removed the negative review without prompting. But instead, they chose to force her to remove it and charged her for the repair!

NO LEGITIMATE BUSINESS demands a consumer to remove their honest review! That is what review consoles are for. Do good work, get positive reviews, do crappy work... well... But in the meantime as a business, that offers a service you are subject to critical commentary from customers who are not satisfied and do not recommend you based on their experience. You can NOT force them to lie by omission!

As a "local guide" google reviewer THEY WILL NOT BULLY ME INTO REMOVING THIS LEGITIMATE REVIEW UNDER ANY CIRCUMSTANCES because I will personally pay for my niece to go to a reputable nail salon when the rest of her nails (and probably the two that were replaced) fall off in the next day or so given the lack of quality in the original application! And instead of the one simple negative review that The Nail Box forced my sister to remove, I will be utilizing every review forum I can find to make sure everyone sees it and personally tell all my friends to avoid The Nail Box at all costs.

Extremely Poor craftsmanship
Absolute WORST experience
Horrendous customer service
Infinitely unprofessional business
and a COMPLETE FAIL
DO NOT WASTE YOUR MONEY AT THE NAIL BOX!

FTR... Demanding the negative review removed is ACTUALLY AGAINST THE CONSUMER REVIEW FAIRNESS ACT.
It is illegal for companies to include standardized provisions that threaten or penalize people for posting honest reviews.

We have filed a complaint with the Federal Trade Commission and encourage anyone else who has been treated this way to do the same!

1-877-FTC-HELP (382-4357)

I'm obsessed with this full set mani that I got from the nails box ! They gave me exactly what I asked for and it was soo much cheaper than my usually  nail place . I think I'm going to them from now on !

Great atmosphere, amazing nail work, and you most definitely give you what
you pay for. The best nail shop in town.

Kinh goi dong huong. Vung Westvirginia;
Luv y : coi Chung bi lua gat khimua Tim
Nail the box nail,Chinh toi la nan nhan tu xa drive my
Car  all way there to take a look the shop,chinh toi Nhin
Thay Tiem nail box nhin giong Nhu mot  Nha garpet
Hong co giong Nhu Nhung loi con boss noi tren phone ,la income shop
1 nam 600k,neu co Tiem co income Nhu vay,, ban Tiem lam chi,toi mong qui vi
Neu ban o qua xa : Hồng nen chay qua xem Tiem the nail box
Se disappointing all bullshit and lier