Smooth: A Skin & Waxing Boutique in Norfolk, VA

THIS FIRST TIME IN 3 years since I first got wax that I been to new place and new person and let me tell y'all the best experience I ever had lady took her time but was pretty quick and made sure no hair left behind. the ladies there were all so nice made me feel welcome. Hilary was so amazing I will so see her again in 4 weeks!!!

Edit: I did receive phone calls about not being charged for half the service that day, an apology, and a $19 credit being added to my account. I have a lot of respect for the business for fixing the issue, however, the experience was truly discouraging so I don't think I'll ever return. I'm changing my review to 4 stars because they handled the situation very well, but the situation should have never happened at all. I'm giving 3 stars (even though I would like to go lower) because this is one of the best places to get your eyebrows done. I also don't want to discredit the estheticians, because the policy's aren't up to them. It's really hard to find a place that does decent eyebrows in Hampton roads. I also enjoyed inside of smooth. It was calm and cozy, as well as decorate really well. But I will never return, even though I was so excited to be a regular. I had an appointment at 9 so I left my house 35 minutes early since it's a 20 minute drive and I had to make time for parking. Well I had to park about 3 blocks away from smooth on top of a parking garage because downtown was PACKED which is odd for a Wednesday morning. Didn't help that there was construction either. I tried to call to let them know I just parked and I was going to be there so soon. It was a little before 9. I got a call back at 9:03 when I approached the door, and the receptionist said she had to go ask the woman doing my eyebrows if she had time for me. She came back and said there was no time for me, I was being charged for half of the service because I was late, and I had to call back tomorrow to reschedule because she wasn't trained on rescheduling. So of course, I left. I got a call FIFTEEN minutes later asking me what happened and that they had someone to do my eyebrows because they didn't want to waste my time. I told the girl that I was already almost home and I wasn't coming back. I told her that I had left early to try to be there and I was only 3 minutes late. I also told her how I called but nobody answered. I told her I didn't want to reschedule because this is such an insane situation. She told me a manager may be contacting me. I completely understand having a cancellation/late policy, but this strict? DOWNTOWN????? If there was guaranteed parking I would understand the VERY strict policy but I had to park blocks away after driving around with all the construction. And I've NEVER taken up an entire appointment. I'm always done way before the appointment is over. I don't have crazy eyebrows. Takes MAYBE 5 minutes. And I'm not even exaggerati Seems too greedy for my liking. I understand I was late, but I did everything in my power to make sure I was on time. But downtown is downtown.

I quite enjoyed the ladies who waxed me here, there's been 2 occasions now they have expected me to make my appointment while it's pouring hard out side, I even called in advance of my appointment to see if I could reschedule but insisted I'd get charged for no show. I will no longer be coming here for this absurd reason. Excepting anyone to just walk in the rain for an appointment that could be rescheduled is Ludacris. ( the photos below show me at the vicinity of the building)

I have been coming here consistently for about three years. The staff is friendly, the environment is quiet and calming and the estheticians do a great job. The space is nice and clean and I always feel relaxed as soon as I walk in. Checking in as well as scheduling appointments are a breeze and I love the little shop of various products that they offer. I highly recommend Kaylene and Starla, both are super nice, do a great job and make sure you're comfortable.

Update: I've been coming here since 2015, and although I've gone to a couple other wax businesses, this one is my home favorite (with one other waxer I see at a different business). The feeling here is such high class and really feels like a nice & serene spa. I love shopping in the front/reception area (their cards are hilarious!) and waiting in the waiting room is so luxurious. The chairs are so cozy and the beautiful decor is always fun! I've seen a couple waxers who no longer work here (due to moving or raising a baby- hope you two girls are doing great, if you ever see this!), and I now see Starla. She's so efficient & does a beautiful Brazilian to the forestry that I grow. She has such great conversation and I thoroughly enjoy seeing her every so often! I also get my upper legs waxed every so often, and she does a great job on those, too! A total comfort to be on her waxing table (I mean, the wax sometimes hurts, since I'm not consistent, but I never shave, so you know that helps). If you're looking for a place to feel comfortable & handle the fuzz/forest, look no further than this fine woman-owned & operated small/local business.