SmartStyle Hair Salon in Richlands, NC

Attention upper level mgmt of the SmartStyle Hair Salon: your staff sets up appointments & they do not honor them. I showed up on time & wasted my time waiting. However, I'm thanking God that I did not get my hair done by your stylist. The reviews speaks volumes. No pun intended.

I would give my experience with Leanne zero stars, if I could.  If you are a person of color, DO NOT GO TO THIS SALON.  I had just returned from a deployment and was desperate to get my hair relaxed (unfortunately the salons I wanted to go to didn't have availability).  I called and asked if they were experienced in applying relaxers to African American hair.  I spoke to Leanne and she ensured me that she had experience doing what I was asking for, so we scheduled an appointment for that evening at 5pm.  When I first got there, I saw the first red flag, but unfortunately I was so desperate, I ignored it.  I arrived on-time for my appointment, but Leanne was cutting a man's hair.  I waited patiently at the counter about 10 feet away from her, and although she clearly saw me, she didn't acknowledge me.  She was the only employee in the salon at the time.  I told myself that maybe she just didn't want to be rude to the customer in her chair.  After about 5 minutes, I decided to walk around the rest of the store and do some shopping for a few minutes while I waited (AFTER my scheduled appointment time).  When I returned 10 minutes later, Leanne was outside smoking.  After her smoke break (it was now past 5:35), she walked in and said "You must be my 5 o'clock".  
Like I said, there were tons of red flags that I lol back on now and question why I ever let her touch my hair, but I was desperate.  
I once again asked her about her experience level with black hair.  She went on to tell me that she was the only white lady at the all-black beauty school she attended.  She told me that she had extensive experience doing black hair and relaxers.  I had no reason not to believe her.  Although I am very articulate, I noticed during our conversation that she was not...she spoke in a way that reminded me of the stereotypical black woman from a bad movie.  But each time a white customer came to the counter, she immediately acknowledged them and spoke very proper and articulate.  The minute they walked away, she reverted back to her "ghetto" facade.  
With regards to my hair, she left the relaxer in for so long on the right side, that there was no time to properly apply it to the left side.  I kept telling her that my scalp was starting to burn, but she kept moving slow and saying she was almost done.  Once it became too unbearable, I told her we were done and needed to wash it out right then.  She washed it out and sprayed water all over my shirt.  Afterwards, while she was flat ironing my hair, she kept putting a ton of oil on every section before she flat ironed it, so of course, the oil popped up and burned my scalp!  After a couple times I told her the correct way that she should be doing it.  

I'm way too nice so I actually paid her for her services and gave her a tip.  The next morning when I woke up, my scalp had scabs on it and my hair was breaking off!  I went back and asked her for a refund...she had the audacity to have an attitude with me!  She lied about her experience level, messed up MY hair, and then had the nerve to have any attitude with me???  I was so baffled.  Worst experience EVER!

No. No. No. Do not know what more to say. I now have to pay even more money to go somewhere else to fix it and I wish I was over exaggerating. Donna dyed my hair and cut it and I can't explain how upset I am after reading these reviews. I do not recommend coming here at all unless you want uneven hair and literally blotchy circular highlights. She told me to please come back in two days so she could fix it but that she couldn't do it today. Was such in a rush to leave and could not have felt more upset when the entire time she is jumping from client to client and I'm constantly being pushed to last. Now my hair is overexposed and horrible. I've never had a worse experience. Horrible.

After told it would be a 20 min wait 1hr 40 mins later I walked out after people checked in after and got seen before us very disappointing