Serenity Spa by Westgate in Park City, UT

The treatments were excellent, which is why I am giving 3 stars instead of 1 or 2. My friend had a 80-min facial and I had a 80-minute massage. Both very good, with attentive, well-trained providers.

However, there was no hot water in the showers. None. We let the water run for a full five minutes, and my friend called over, "Hey, are you getting any hot water?" "Nope." It would have been a desperately uncomfortable shower. We asked the spa receptionist about it, and she took the earbud out of her ear and said, "Oh, yeah. I'll call somebody." But it seemed that she already knew. There was no surprise in her expression.

It' is definitely a first world problem that we had to run home to shower in order to make our dinner plans. But still. Not the most relaxing end to a spa day. If it were inexpensive, that would be one thing. But we paid $300 each.

So a word to the wise: call ahead and ascertain that there is hot water in the showers (do not assume) -- and if you want an adult pool, ask about that too. It was closed for maintenance, though the spa receptionist told us we could use it. We said, "Really? The sign said it was closed for maintenance." "Oh, okay. I didn't know." Not a huge deal, though it would have been nice; but the hot tub was pleasant.

No offer of a partial refund or a free day pass to use the pool or anything was made.

This is one of my favorite resort spas I have been to!  I especially love the waterfall jacuzzi which is like a hydro massage before or after your treatments.  Everyone is very attentive and welcoming.  They are always cleaning the locker room area.  Last year they remodeled the reception area and relaxation lounge which is even nicer than before.  The best part is the massage therapists.  I would highly recommend Jennifer!  She was amazing, so much so that I requested her this year again, and even booked a massage for my husband the next day with her.  He said it was the best massage he's ever had!

After a great long weekend of skiing in the area, we treated ourselves to a massage as we finished our last run. The massage I had from Jorie was fantastic. She is extremely experienced and it was quite evident from moment she began. Highly recommend the spa and definitely Jorie

I'm a big spa person and have been to many. Serenity rates way up there. My masseuse was awesome and the whole experience was very lovely. I will come back next time I am in Park City.

I had a deep tissue massage by Rachel yesterday. It was truly the BEST massage I've ever had. I had a few spots that needed attention and she went above and beyond. Absolutely wonderful in every way. Every employee was so kind & accommodating as well even in their makeshift space. I give it 5 stars. Amazing!