Salon Head West in Novi, MI

I love this place! If you are looking for a high end salon you won't be disappointed! GO LIONS! Thanks Jeff!

I typically go to a high end salon in Royal Oak. I've been looking for a great stylist/colorist in the Novi/Northville area. My appointment was for a highlight and haircut with the owner. He gave me a good consultation. Salons I have visited in the past, highlight my dry hair first, followed by a wash and haircut. Here my hair was washed, then cut, followed by highlights applied to wet hair. This was not a process I had experienced before, but I was open to trying something new. The owner selected my highlight color, but told me that another stylist was going to apply the highlights - again, found this unusual, but was trying to be open minded and flexible. As my highlights were being washed out, the owner greeted me at the wash bowl, said my color looked great, thanked me for my business, told me to call that week if there were any issues with my hair and said he was going to head out and the girls would take care of my hair style. This is a hair experience first! I've never been left at the bowl, especially by an owner on a first visit to a salon. I wish he would have told me up front that he had to leave early and would have given me the option to re-schedule. I was disappointed and confused with what was going on. Is this the typical Salon Head West experience? My color and haircut are nice, but would have liked to see how the owner himself would have finished my look. Also, there was color stained around my face, when I got home my husband asked me what was on my forehead and along the sides of my face. My mom saw me the next day and asked the same question. It took two days to wash it away. At check out, I was charged $243 for a full highlight and hair cut, which I assume is the owners highlight and haircut price - even though he only did the cut. I had sticker shock. My hair looked nice, but not $243 nice! Needless to say, I don't think I'll be visiting this salon again.

I've been getting a haircut from Jeff, the owner, for many years now and I won't go anywhere else. He maybe pricey compared with a 15 minute haircut you can get from national chains your pay $18 for, but you're paying for his expertise, fashion sense, and getting the exact style you want, satisfaction guaranteed. Meaning if after sleeping overnight you don't like the haircut you got, you can go back and get it redone for no additional charge till you're satisfied. That's the kind of confidence and commitment he brings to his work. Small surprise given his background. He learned hairdressing (together with his brother) at an early age from his mother who was a hairdresser herself. He apprenticed under Paul Mitchell who took him under his wing and took him on US tours as his sidekick over several years demonstrating his cutting-edge styling techniques. He's won multiple awards. And he taught hairdressing in his salon for 34 years graduating dozens of six-figure earners. Jeff's natural talent abundantly demonstrates itself in his flair for hair design and execution: he once described the process in exactly the same way Michelangelo talked about his sculpture: he sees the the style he wants to create very clearly in his mind before he begins cutting. He doesn't just rely on intuition like a free-styler would. In his execution he applies an engineer-like precision in what he calls the "geometric"' haircut. "That's how you achieve consistency," he says. You'd be paying easily double, possibly triple, in New York or San Francisco for a hairdresser of this caliber. I feel very lucky to have him in our neighborhood! You'd be enamored by his cheerfulness when he greets you, his upbeat personality, and above all his dedication and professionalism you'll soon discover once you sit in that chair.

Jeff West has been cutting my hair for over 30 years. I've tried others but he is simply the best! I've sent many people to him over the years including my mom. He changed her style and color and took 15 years off her and he does that with everyone. He trains all of his staff thoroughly so you can't go wrong with anyone here. The salon is great with color too.

I used to go here for many years. It was always a comfortable and fun place. It is true what others say that Jeff and Carolyn are fantastic stylists and super nice people. They are on the pricey side. They lost me about a year ago when they raised their haircut prices by more than 20% -- with no advance warning to the clients. Also, they do not let you put a tip on your credit card because they don't want to pay the fees. This is inconvenient for clients who don't always carry cash, and, well, just plain tacky. Every service business lets you do this, even the lowest of the low-end salons. Despite these reservations, I am still rating them 4 stars because of the quality of their work.