MasterCuts in Lake Charles, LA

Rude customer service, after making an appointment, when I arrived here I was ignored by the secretary who was on phone duty. I came here with my hair shampooed and conditioned, the manager stated I'm still charged a makeover package which normally would include the shampoo and conditioner. Never going again. $40 for a blow dry and trim.

I've been going here for a while now. Before now, it was sometimes really good haircut and sometimes only an okay one. About half and half. I went right before Christmas but lost my job in January so I didn't go until August again. In December, I paid what I've been paying, $16.00. For August, I spent less time in the chair (I had cut my own hair a few times) and was charged $24. NOT EVER HAPPENING AGAIN. Sometimes your cuts are not worth $12 but sure NOT EVER WORTH $24. And you're in a bad location (the mall). I hate going to the mall but I did because you were halfway decent.

I don't know how to say this politely so I'm going to be blunt. I needed just to have my hair washed and curled. I have a baby I didn't have time to wash it this morning I've been busy at work and I have a meeting tonight I just wanted my hair to look fresher than I did. So I made the her Renda's mistake of going to a place in the mall thinking anyone can wash and dry hair. I'm not saying anything bad about a stylist who works in a mall I'm just not used to it but it seemed a convenient option for what I needed. So we get through the shampoo it wasn't terrible. Then she starts blow drying my hair and makes the comment that the top of my head will not dry I asked her if it was because of all the products she put on my scalp and she kept telling me no it was my hair's fault. OK that's cool so then she moves on to straightening my hair. She took the smallest sections possible and put the straightener up against my scalp in order to straighten my hair. This wouldn't have been an issue except every time she put the straightener to my scalp she literally burned my scalp! I repeatedly pulled away and asked her not to do that she then continue to blame it on me because I was too tall I needed to scoot down in the chair. Even typing this now a couple of hours later my head still hurts. Then she said she was going to put hairspray on my head in an old-school way by putting it on her hand and then smashing her hands to the top of my scalp leaving my hair pressed down to my Scalp in a bowl cut manner. I wasn't happy with how my hair looked but I was just glad to be out of the chair so I wouldn't get burned anymore. I went to go pay thinking at least I may get a little discount from all of the pain I went through my friend had just gotten her hair straightened and it was $17 so I figured twice that would be the most it would be and a couple dollars off for my lost flesh. I asked her how much I/O and she said $40 I looked at her and I said but you burned me many times and I don't care for how it looks but it still going to be $40? She laughed at me again like she had every time she burned me in the chair. So wanting to just get the hell out of there I paid the $40. If any stylist cannot do a simple wash and blow out I think it needs to be told to other people. Not only would I never go to this location again but she is terrified me from going anywhere except my very own stylist which may lead to time constraints or issues in scheduling but I honestly cannot believe someone would work in a salon and give a customer this type of experience. Good luck if you want to go there.

So I recently got my haircut from Shone Savoy who was a very informative lady. She taught me on what a finger curl is and why it isn't technically a haircut, why you don't cut curly hair wet, how some shampoos use alcohol that damages hair and why conditioner is very important. She also gave me a really great haircut that I want to say made me happy. My co-workers and managers were very impressed and almost didn't recognize me without my usually characteristic curls. The curl management cream would be very useful actually as I am about to do my first cosplay in years as a character that would use a cream to slick their hair back.

However why this isn't a higher rating is because while she sat me down at 2:24pm for my appointment, she didn't really start on my hair until 2:45pm. She seemed very distracted by other guests and the goings on of her employees and co-workers that she bumped me in the head once. How she also gave me this information was very sharp and almost impatient, as if I was supposed to learn these things.

She tried to upsell me on an eyebrow wax, and the words she used specifically was a 'unibrow'. I was very insecure about it to the point I asked my coworkers and managers if I really had one (They said I didn't and thought I recently waxed them). It even troubled my mom who recommended me Shone after she got her hair dyed from her at the same MasterCuts. My mom said that my eyebrows needed cleaning (as my eyebrows make me look severe when I don't) but they weren't a 'unibrow' but just bushy eyebrows that happened to have a bit of redness from a pimple. Regardless, words like 'unibrow' really made my feelings hurt, and upselling me with harsh words is probably not a great marketing tactic.

There is a likely chance we are going to the SuperCuts in Country Club Road instead if this attitude persists which is a shame because MasterCuts is so close to my workplace and it feels nice to walk to MasterCuts.

I only come here because of the manager Shone, she's very accommodating. The red hair heavy-set staff here is rude, she probably does not like what she's doing. Had a very disappointing experience with her twice already. When she did my haircut last time, she did it in a hurry and was not friendly at all. The next time i came, she sounds so stressed out coz she's by herself..like really?! Do you want customers or not?!