Luxe nails in White House, TN

I've been going to Luxe every two weeks for over a year. A month ago I found out my regular guy was leaving the location, which sucks, but things happen.
Last week I went to get my dip manicure. While the final product was good, it took twice as long as usual. They apparently have new owners, prices are 20% higher and the overall vibe is just no longer good. Also, they added a tip to my credit card total...I never get a printed receipt so I couldn't fight it once I noticed. Majorly bummed.

So LUXE NAILS have new owners as of about a week ago, and it SHOWS!!! I just left there earlier, totally in shock by how I was treated. Not by just the new owner, but by the nail tech that was supposed to do my nails, (Annie Nguyen), as well.
I called yesterday and made an appointment specially with Angie. It was a man who took my information for the appointment, over the phone. Angie had done my nails the last time I went there, so I wanted to go back to her.
She was SUPER dismissive and rude to me today though. It was a total shock. Like I was bothering her by having an appointment. She was working on someone else. I asked her if she even knew she had an appointment with me, and she admitted she didn't even know, real rude like. So I tried to be nice, and said I'd wait. Asked about how long it might be, and she said 45 minutes. WTH? She was completely done with the acrylic and was almost done shaping the nails. She said the lady wanted a design, so I guess she felt like she needed 45 minutes to take her time doing designs. Whatever!
My whole thing is.... (and sorry to go all Seinfeld on this but), I don't think they understand the whole concept of an APPOINTMENT!!! SMH. You BOOK the appointment, to then KEEP the appointment. ‍
Then the owner tried explaining her way out of it like I was stupid or something. Saying Angie had started the other lady's nails before my appointment time.  I'm sorry, what??? I think I didn't even respond. I must've just started looking at her very oddly, trying to figure out if SHE was that stupid, or if she thought I was. Lady, I'm not going to sit there and explain proper costumer service practices or the simple concept of running a business where you book appointments. Again... SMH! I finally just responded all sad like, (because I actually kinda was), and said, "I've been coming here since this place opened, but I won't be back after today." And that's unfortunate. Does good customer service even exist anymore?
And don't get me wrong. I get they might have to work out some kinks with it being new owners, but at least be apologetic and act like you care how I feel. Don't treat ME like I'm stupid or like I did something wrong by making an appointment, then showing up expecting for that appointment to mean something to you as well. Oh well. Guess I'll find a different 0mace to go now.

The first time in there I had a good manicure/Dip. Next time horrible and only lasted a few days. They were very rude on top of that! Big waste of time and money.

I tried this place several times.  I wanted it to work.  I had different techs and only once did I feel my nails looked like I wanted.  This past visit was awful.  I was practically in tears when I left.  The tech asked who did my nails last and I said I didn't catch her name. Her reply "Oh you don't even know who did your nails." In a very chastising tone. I moved here from Texas and in the past almost 20 years I've had 4 techs I stay loyal to my tech until I or they move.  After she said that to me it just went down hill.  I tried telling her I needed my nails cut down and she wasn't listening to me. I told her all the way down and the. Had to fight her on that.. this whole time she was digging her nails into my hands as she proceeded to very roughly do them...  I had told her I wanted coffin shaped and she wasn't shaping them like that.. at this point the guy who is at the front desk heard our interactions and came and stood over me and started trying to talk to me.  I was so frustrated I was just giving him short answers. Then he just stood there like I was doing something wrong... I felt so awkward, I just wanted to leave... she asked well how do you want them then?? I said thinner at the top and she said ok like this?! And I said yes! She then says "why didn't you just tell me that?" I was like well what's this shape called so I can ask for it properly? She says "it's called coffin!" I almost lost it. I completely shut down. I let her finish and went and paid.  I for the first time in my life left with out paying a tip at all. I told them she had horrible customer service and they all just looked at me.  I believe her name was Angie.. or something to that degree. I was so upset when I asked them for her name I was barely listening. Now a week later this is what my nails look like! I had to remove 3 because she didn't seal my nails properly and moisture got in and caused bacteria to grow! I've had to go to the doctor to get on medication and I can't have acrylics on for 4-6 months! I have to greet my nails twice a day on top of the meds! Please please do not go to this place!

Tye did an AMAZING job on my nails! All the staff was very welcoming and friendly and it was just overall a very pleasant experience! If you need somewhere to get your nails done, go here!! Very quick and clean service, I wouldn't go anywhere else!