Les Nails & Spa in Nampa, ID

I went to Le Nails for over 4 years. I started with Tracy as my nail tech and then Queen and then the owner Justin. I always loved the work they did, but unfortunately since they have opened another business the quality of service has gone down hill.

For me the last straw was making an appointment with Justin for Saturday and he had and emergency so it was rescheduled for Wednesday. I left work early to get to the appointment on time with Justin, sat for 30 minutes and was then given to someone that was new to doing nail. Over an hour later Justin finished the client he was working on and finished painting my nails.

I contacted Justin about the acrylic under my nails and within 2 days the nails were lifting. Justin did not return my texts or calls.  I don't expect a lot, but I'm a loyal customer and if I make an appointment with Justin I expect to have Justin do my nails. If there is a scheduling issue I expect them to have the courtesy to explain that and also if my nails are done poorly, I expect them to return my call or text.

I have been in going on 6 x for fills. Mediocre job but was close to home. I left today without getting my fill by Linn due to her being late. I left after 20 minutes past my appointment time and I was her first client. This is the 3rd time she has been late. The last time she was 30 min late. Poor customer service and I'm in the beauty industry and was an every 2 week client...(money in the bank) no longer.....byeeeee
I'll take my business elsewhere. I do not reccomend this salon.

Every time I come here there's confusion. Im not sure if I will be coming back. The owner does a good job. He is calm and talks quietly but the staff...ugh. Polish didn't match the swatch. I pointed it out and the lady was irritated with me. They tried to make it sound like it did when I showed them my nail against the sample. When they asked me what color I wanted I said the number and thought maybe it would look more like it with another coat but it didn't. I just pointed out it was mislabeled. Then when I went to get my pedicure she just started with painting. I thought...ok a different process. She said all done and I asked what happened to the water and callus remover. She said just a polish change. I said noooo, that was for my daughter. Not for me. I never said anything about me. She said well why didn't you say something in the beginning. I said because this isn't what I do, I don't know her process....then she got frustrated, sanded all the polish off, cut me with the sander, which made me tear up then the owner came by and said how about you come back tomorrow because now your upset. I told him if I leave without my nails being done...with my nails looking half done...that I'll be upset. I got crap manicure with no massage and just some lotion slapped on and a messed up pedicure situation. My daughter got a nail change. I'm a hard working mom that gets her nails done like every 2 months because of how freaking expensive it is now and this is what I got. This is supposed to be a treat. The owner didn't charge me for the pedicure because of what happened but it was all still $85...for what? I'm not sure I was even charged correctly. I just wanted to leave at that point. The owner did what he could but by the time he was there I was already pretty annoyed. I tried to be patient but this is now like the 3rd time there's been something. The only 2 I like are the male owner and the male employee Tim.

They don't have good communication skills. Very rude when I finally got And they took forever and did a really poor job
They were talking in their own language. The whole time loud...
and looking at me. Which gave me the impression that they were talking badly about me.
30 minutes later, I came back and they made me wait. And then they started talking in their own language again out loud, they messed up on my to.
So I asked them kindly and softly if they could please fix it and then they made me wait.
And yet they took other people and didn't take care of me
Made me feel very awkward. When yet I paid $66.
Very rude does not have good customer service. And loves to talk s*** about people in their own language. They think I'm stupid but I do know what they were saying.

Great pedis with my parents. The ladies were all friendly and took their time. My parents loved it!