Lena Nail Spa in Jackson, TN

Angel did a great job on my mani pedi. Island blue for  a simple clean look. The glass of wine was good too

Terrible customer service . They rush through your service . It's really unfortunate as this location is convenient . Don't waste your money here . My nails look janky .

I have actually gotten my nails done here 3 times prior to the one I'm leaving my review based on, and was not only satisfied but pleasantly surprised with the quality of my nails each time .. but this last visit was bad enough to cancel out all of those positive experiences.

I came on Christmas Eve so I did expect a crowd, but was told once I signed in that the full set of dip powder nails I wanted would be no issue and was taken to a seat by a male nail tech. I also requested a basic pedicure while my prior set of nails were soaking off. The issues began there.

I had already picked out what shade of red I wanted for my nails, and told him I'd take any close match he could find in regular polish. I showed him I wanted the basic pedicure ($32) and he began. I have no complaints about the pedicure itself, only that he charged me for gel polish when I specifically asked for regular when given the choice.

The pedicure took about 10 min longer than expected so I was hoping that my nails would be fairly quick, and I was very wrong. I asked for almond shaped nails just like the ones I'd shown him before he removed them, and wanted them all one solid color of red. That is a very simple request for me and knowing how well they've done with my previously more complicated requests.. I thought that would be no problem. It was after he clipped my cuticle with a drill and then had to remove multiple tips he'd applied because there were 2 instead of 1 that I realized I was in trouble. I then asked him if he could apply a single rhinestone at the base of each of my ring fingers, in hopes of helping distract from the uneven shape of my nails and the mismatch of color that somehow happened as well. He seemed to have trouble understanding me at first, but the nail tech next to us; who was doing a phenomenal job on the girl beside me; told me they could do it and he understood.. yet she still watched as he instead dipped my red nail in a coat of glitter.. and never said a word. At this point I'd been inside over 90 min and my mom was outside in the car with my 2 & 1 year old boys, so I decided to let it go until I could get them fixed.

By the time he finished.. I ended up with what you see here. Very NOT almond shaped, uneven, multicolored, not what I asked for and very far from what I wanted set of nails. I've had my nails done at a cosmetology school before and had them do a much more impressive job than this. I really can't afford to pay the $98 it ended up costing me again; but I can't wait to at least get these soaked off so I don't have to look at them anymore. I did tip him though folks before anyone gets judgey, LOL, so $110 total. I'd also love to speak to anyone in management about rectifying this situation as my call was never returned.

This place has horrible customer service . Been coming here for years and since the new owner from Atlanta took it over in the 2018 or 2019 it has been Downhill. The new owner is an older man which employees his daughters , he can't keep employees, if you make an appointment it's still a 3 hour wait. Which I have endured on more than one occasion.  Not only are they slow and under staffed, to accompany the hours long wait, it is also a different Price every time you come . what is the point in having $10 off loyal customer stamp cards if he will not honor it ?? There are better places to bring your business , The nail bar (both locations are great) , polished, happy nails  , Beverly Hills nails . All of these locations will treat you better than the management at lenas nails by Kroger on oil well and that's guaranteed.

Customer service very poor. I showed a picture of what I would like & was told they couldn't do it so requested they just do nice design in which a customer chimed in saying. No if I don't like I won't pay & nail tech agreed. money is not an issue for me & shouldn't have been assumed it was. Pedicure was fine but after finished I waited almost 2hrs while others without appointments were taken ahead of me & my nails were terrible I hated them & they were poorly done & lifted in a few days. Price wasn't an issue for me & I tip well but I sat listening to them cater to others who showed pics of what they wanted & requested the cheapest way to make their nails nice & was told how they can make beautiful design & add diamond but yet I couldn't get anything as I requested. Biggest waste of $120 & a day I ever spent. Their loss was of a customer who spends money & tips well.