J Nails Salon & Spa LLC in Wilmington, DE

I never received service. I had a 5:15 pm appointment and was still waiting at 5:50 pm. I walked out. I think the worst part is that no one said anything the whole time. You could at least apologize. Rude

Well, one makes appts at nail salons because you want a specific person that has done a great job with your nails, this particular place don't honor the appts, always want to put you with someone that is free, I don't understand this. Secondly, they  advertise a $5 discount at the 5 point/fifth appt. Once the comes about, they raise the price (this time they said because they trimmed and filed my nails, something they did the last four times at the same price) $5 , so this is false advertisement. Don't go there!

If i could pick zero stars I would. I came once before and had a great experience. Then I called today to make an appointment asking what was the latest appointment available.  I was told 5pm, I said would you like my name for an appointment? The man who was on the phone replied no just come in, I said ok. I show up at 450pm and everyone is looking at me crazy asking me what service I want. I said a gel refill.  A
Woman says do you want to come back next week? I said no I called and I'm supposed to be here at 5.  The woman says you don't have an appointment .  I said well there was a man who answered who said I didn't need one he said come in. He says yea I said come in but you never know . What??? So I call and you just put someone in my place without even waiting until the time you told me and I'm early ?  He wouldn't even give eye contact , shrugs his shoulders and said it would be a while.  I walked out.  There were two women present who both were doing nothing as I came in. Never will I return and I'll be sure  anyone  that asks I won't recommend.  How I went from a great walk in the first time to now trying to make an appointment and being treated like this I'll never know. NEVER AGAIN! Crap customer service and consideration for my time.

I was going to this nail place and at first it was ok for regular nails and then I changed and started going to Sang, because I was told he was the best at design and that's what I wanted...Every time I scheduled an appointment with Sang, he asked for a $25 deposit just in case I didn't show up, but the one who was not showing up on time was Sang, he's very unprofessional and his work is not the best, as the rhinestones he would apply were coming off and he would get upset if I mentioned it to him....he needs to stop requiring a deposit and concentrate on doing a better job of being there on time and start being more professional...

Stopped in for a wax and pedicure and had no appointment, didn't wait.  Quick and thorough job, very meticulous and clean inside the business.