J. Michaels Salon in Des Moines, IA

Bella is amazing! I trust her with everything when it comes to my hair cut, color, and style. And the salon is such a relaxing and friendly place.

I Waited a couple of washes to write this review but I am so happy to say that I loved my experience at J. Michaels! Before going there, I was sold on Aveda products, just to find out that the new color used at J Michaels  is lasting much longer and didn't make me itch. Rachel is amazing!!! My bangs had been butchered and her touch made a huge difference. I am so happy to find Rachel and so happy to find a place that was pleasant, easy to park and that I was treated so well. Rachel was accurate, competent, fast and absolutely a joy to be around! I totally recommend this place and I will not be going anywhere else. Thanks Rachel! You ROCK and you LISTEN!!!!

I would not recommend the people are nice and the salon is nice but i would go somewhere else. I went for a simple hair cut and had my hair down to my lower back wanting to keep the length. I now have a choppy mullet.

I have never written a review on Yelp, but save your money and go somewhere else. My stylist left the bleach on for too long, burning off my hair. The top layer of my hair is 2 inches long and sticks straight up. When I called to just let them know this had happened, they told me I could come in and get one treatment to help my hair grow faster. One additional star for the person who answered who was super apologetic and kind! However, when I awkwardly came back to the same stylist, she did not once apologize. I definitely will not be going back, even to another stylist.

1 star for the fact that my hair still had split ends all throughout it after my haircut and the owner was unwilling to make it right or even apologize. Quick recap - I drove 2 hrs each way to the salon because I figured with the prices (very high for Iowa) that it would be a good cut. I asked the stylist just to trim my split ends and give me curtain bangs. She did the whole cut VERY fast, and it ended up being over $50 with tip. When I got home, I realized that she had missed split ends throughout my hair. I emailed Michelle (the owner) and I initially only asked for a partial refund and when she refused that, I said I would drive back down for a complimentary haircut in a couple months when I would have needed another trim anyways. She told me that I would need to drive all the way back to the salon within 1 week from my service (a 4 hr round trip drive for me) to have it fixed and that I would have to go to the same stylist who messed it up in the first place. I understand that salons have policies that they like to stick to, but you would think that customer service would come first and that you would be more flexible in allowing either a partial refund or for me to come down later when it is more convenient for me rather than asking me to drive all that way back for their mistake. I think it's pretty ridiculous to charge over $50 for a really quick, lazy haircut and then make me take a 4 hr trip to have it fixed only a week later because of your stylist's mistake. Not only that, but in all my emails with Michelle, she never once apologized or took responsibility for the bad haircut I got or for the inconvenience of expecting me to come all the way back to the salon and neither did Tina the manager despite having photo proof of their mistake. Save your money and go somewhere else seriously.