Infinity Nail Spa in Birmingham, AL

I've been a regular customer here for about a year. Typically, Brian takes care of my nail service, while any available nail technician does my pedicure. Today, I came in for a nail fill-in and a pedicure. Initially, the technician started to file the red polish off my toes for the acrylic fill-in, but I asked her to completely remove the old polish first. Despite my request, she proceeded to apply acrylic on top of the old polish and had to seek assistance from another worker. I decided to forgo the French tips I initially wanted and just have my entire nail painted. However, she stated that I was being picky and asked me to leave. I expressed that I was fine without the French tips, but they stopped the service. It's disappointing that many businesses like this seem to lack a consistent standard of service while increasing their prices. If you're seeking quality service, I recommend exploring other options.

Everyone is really friendly and super nice. They take care of you like a VIP. I see people complain about the prices but nails are luxury and you don't have to get them done, but if you do I think they are very fair considering I get long nails,ombré, designs, and color acrylic. If there is going to be a long wait they let you know to come back they are very considerate of your time. Brian is really great at executing the pictures and ideas I have and making them custom for me. I don't think I could ever get my nails done anywhere else either infinity nails or no nails!

Went for pedicures today my mom and I. Everyone was nice it was quiet and easy to find. We didn't wait long and they were precise and through. Can't beat the price for a basic pedicure. We will definitely be back. I may go back to do acrylics soon.

I don't like the policy when the owner are gone the two young techs only take their clients only and I traveled far because I know they do good work but they turned down money and closed early

I've been coming to this nail shop for at least 6-8 months. I've been a loyal customer and have even referred people to them. Well this past service, 4 of my nails broke within 3 days of the service. The day that I noticed they were all broken, I called and explained it to Liz. She told me thats they could repair the ones that were broken. I wasn't able to come in that day because of their stupid hours. I came in Thursday and tried to switch technicians because I've only been seeing one tech since I started coming here. I tried to explain the situation to John and he basically told me that he will not do the service or give me any accommodations. He then proceeds to say "Maybe this isn't the right shop for you." I'm not the type of person to get loud or act out of my character but once he said that to me, it was like he was telling me to piss off. I will not be coming back here and will not be referring anyone else to this shop.