Elizabeth Nails Spa in Brunswick, ME

DO NOT GO! Worst nails salon I've ever been to. They did my Dip nails in the pedicure chair... drilled them off without soaking. (I asked them to soak repeatedly) they would soak for a quick second and then keep drilling. They cut my skin twice and used the drill on my cuticles...They look terrible, you can see the previous color beneath the french polish.  Pedicure was rushed and polish is awful. Literally crooked white lines on the french. Had to ask them to fix twice... still crooked. Didn't use any 2nd color for my French (like a pink or white) just used clear topcoat over the crooked white strip. I should have walked it but I was flying out the next morning. Awful! DO NOT RECOMMEND!

I left this place feeling like I had been robbed. My wife and I called and asked if they had time on a Saturday afternoon and were told to come by in 30 minutes which is apparently their default to every single person who calls or pops by. They pushed us and everybody else who came in for up=sells on paint, services, etc. and were aggressive towards anyone who wanted to pay with a card. One woman eventually just said "charge me whatever you want, I'm not going back outside to try and find an ATM" so they charged her $115 instead of the $95 that she had been quoted. Overall, we were in the salon for almost two hours and had less than 20 minutes of actual time with any nail tech. Our nails were not trimmed, buffed, or dried. This place is a legit joke and I have no idea how they're in business or how they have any positive reviews. I would avoid this place at all costs. It's an absolute joke.

I used to come here all the time and am finally DONE! As others have mentioned they have been inconsistent in the past year and now just consistently horrible. They don't care, pedicures (even deluxe) take 20 minutes and they don't even do everything they say they will do. They charge you extra to "manicure" your nails during manicures .... How that works, I'm baffled. They up charge you for absolutely everything and don't tell you. Something that should be $35 somehow ends up being $70 and you did nothing special. It's really disappointing how terrible this place has become. At least I won't have to drive from Freeport to go here anymore.
From once loyal customer to now livid former customer.

I'm still in shock about how horrible this place is.

I brought my daughter with her two friends for her 10th birthday. I looked online and saw it cost $35 dollars for a mani/pedi for kids. That was perfect. I knew they would get designs as well. That would be $10 extra so $45 dollars total. Also fine!

When we get there, they tell us that the nail polish with the silver caps are better for the girl's nails. I thanked them and I tell the girls to grab the ones with the silver caps.

The woman shows me the menu. It clearly shows $35 dollars for mani/pedi and $40 for a Princess Combo (whatever that is). The woman immediately starts to try and upsell me. She says I should chose the $50 dollar one because it comes with hot stones. Um, this is my daughter's first time. There was no need for that. I kindly declined. She said, "OK, then you pay $40 dollars." I was confused but agreed thinking it would be this special Princess Combo.

NOTHING WAS SPECIAL ABOUT THIS!

They have one person doing the girl's toes and another doing the girl's fingernails at the same time. You could tell they were rushing. Which was weird because our appointments were for 5:30pm and they weren't closing until 7:00pm. They were done with all 3 in 30 minutes. Still trying to figure out what was "princess" about this experience.

The woman came and asked me how I was paying. I said I had cash for the tip but a card for the service. She said there are ATM's outside and I should go get cash. I get it, cash is better for small businesses. So, I asked her what the total was so I could grab that amount. She tells me $170 dollars. I'm just staring at her in shock and confusion trying to do the math in my head. I ask her again whatever thing costs.

She tells me the nail polish they chose was extra. They chose?! You told US to chose it because it was better for kid's nails. Never said anything about it costing extra. I was floored. I put up a bit of a stink and then the man working there gets mad at ME! Starts yelling that I just want free nail polish?? I'm in shock. I have 3 little girls watching this whole thing. I shut it down and say sure, I'll pay it but none of this is OK.

She says fine we will charge you $141.

The woman proceeds to escort me outside to show me where the ATM was. She points ACROSS THE STREET! I have 3 young girls sitting in this place. I'm not leaving them to walk across 4 lanes of traffic so that I can give these people cash. She then points me to the closer ATM at Camden National Bank. I'm beyond mad. I try the ATM and it's broken.

I come back to tell them. Since I'm not paying in cash, my grand total is now 154.50 which I put on my card.

Now, to add insult to injury. They didn't give two of the girls flip flops and had them walk across the gross floor to the drying station with nothing on their feet. Whoever, did my daughters did put hers on. After they get out to the drying station, all but one employee ran out of there despite the fact that they were still open.

The remaining employee was extremely rude. She told me the girls needed to walk out with the flip flops and not put on their shoes. That's fine. I asked her, then can I get flip flops for the other two? She gives me attitude!!

What a horrible experience for my daughter, her friends and me. It was my daughter's first time ever having a mani/pedi and what I thought was going to be special evening was an absolute disaster.

Just stay away from this place! Read the reviews on Yelp. I wish I had before I went!!!!

This was my first time at Elizabeth nail spa and I was also my last. I went in for a basic shellac manicure. I already had shellac on my nails so someone wrapped my nails quickly after I sat in the chair... But then I processed to sit there for 30 minutes, I was honestly 5 minutes away from walking out with the tin foil on my fingers.. finally some came over and took her all of 20 minutes to take the polish off, file (never asked what shape I like), buff and barely cut my cuticles and then she slapped on paint the fastest I've even seen. I had to ask her multiples times to go back because she missed spots on my nail, also never waited for the light to finish the 60 seconds, she just demanded for my hand and said it was done. She put in minimal effect and rushed to get me out the door (even though no one else was waiting for service) so I declined the oil and hand lotion after because I've never wanted to leave a nail salon so fast.