Diva Nails & Spa in Memphis, TN

I went yest to get a mani/ pedi & eyebrows waxed! The tech that did m/ p said she has been working for brian since right when pandemic started! I had never ever had such crappy service as she acted like she didn't know how to do services in my opinion! I told her i got razor done on my feet. She started 1 foot scraped it 2x in 2 different places & had another employee that was sitting next to her to do other foot! That emp needs more training in my opinion! I have always highly recommended brian as i have been going to him very regularly like @ least every 2 months if not monthly but appt before yest they charged me 3.00 for hardener & i dont even get any thing but clear on my nails! Their website says discount when u get a mani/ pedi combo & thats not so as my prices never ever reflected that! Also i never knew there was such a thing as a mini mani until appt before yest but i had been paying for a regular mani since i started going there like 16 yrs ago & i never get lotion or hand massage! The time before yest the tech told guy in charge that she massaged my feet and/ or i got a hot towel which wasn't so! I told him to look @ video & he would see i was telling the truth! I went this a m & brian was there & i showed him the 2 places i had been injured & he offered to give me a credit for my pedi but i told him i wasnt coming back so he gave me cash instead. Whenever i call there no matter time the calls hang up immediately but i get other ppl to call & they get thru so to me that is being done intentionally! I will not be returning as the services arent as good to me as they used to be! I am very fair & honest w/ any reviews i do so its up to reader to decide for themselves if they use a business or not! I never thought i would think less than a 5* for Brian's nail salon but truthfully it isnt like it used to be and a few other ppl that i know that go there say the same thing!!!

I came here for my wedding nails and was charged a ridiculous amount as well as cut 3 times. After my service was over, I was given a very high price so I asked for a price breakdown. They then told me all of the different charges that had been applied to my bill without telling me during the actual process. In the end, I was charged for the shape of my nail, the peeling off of press on nails, the polish used, and the design. I understand different things come with different prices, but they are overly expensive and don't let you know what they will charge you extra for until it's over.

Yikes. Had a mani and pedi here with some girls today and my nail stylist was rude and made me so uncomfortable.

She clearly didn't want to be there. She made me soak my hands in chemicals for 40 minutes while she did my feet and had me rub off my own nails from my previous mani and if I tried to take them out she told me to put them back in. Not a super relaxing experience and I was freaked out about the length of time with my hands in acetone.

She had me pay and looked at how much tip I gave her before she was finished with my nails.

Also this is my heel 30 minutes after a pedicure....

Been here literally 70+ times, usually good. You can get in and out quickly, it's clean, etc. but I'll never be back after today. I was getting a dip mani, and for some reason the drill started hurting my finger. I told the tech, and any kindness disappeared. It was nothing personal, I was nice, and I had gone out of my way to be cordial ("thank you for offering drinks, I'm ok", "I know it's a lot of dry skin,  getting it freshened will help")...always. She then snapped at me for trying to put my credit card back in my wallet, and I was just trying to leave and find my nail polish I brought in (after a $20 tip) to keep from tearing up, and she snipped loudly "IM NOT FINISHED!!"...and proceeded to laugh and bitch about me to the other workers in another language.

I understand that people have bad days, and I was having one myself, but I'll never drop $ here again. Not paying for the privilege of getting yelled at, world is hateful enough. Lots of competition in this biz, treat customers right.

If you want acrylics get them here! Also, their pedicures are great and the complimentary cocktails are stiff  A note to complainers about cost: These women are busting a** rubbing and washing our feet, pumicing off our callouses and worse...these deserve every penny. If you want to cheap out, go for it. There there are plenty of other nail salons--even good ones--but please respect the hard work they do at all of these places and pay their worth. I'm sure you would want to be paid well for your hard work.