Creative Nails & Spa in Billings, MT

I have had several pedicures here, no issues. Today though, my daughter and I picked our service and color per usual, then didn't realize we were getting "gel" (which we never asked for, or were asked if we wanted it) and went to pay and got blind sided by the price. They totally swindled us... We won't be back.

I had gone here last year until the gentleman in the back decided to do acrylic nails instead of a nip fill. Its faster he said. He was guessing my age etc. thought he was funny. Cost me more to see him than what the gal (owner) charged me. So I stopped going. I went back to restart the nail process again. Dip is my favorite. I dont like thick nails. I was happy. Went back for a fill and the owner did a fantastic job. I thought ok, third time, Im happy...until they got to busy and asked hubby to use the remover (in excess and dripped everywhere) I was trying to grow back the natural nail and this just melted the dip and made a mess. The young lady did a good job trying to fix everything and put on another tip. I was still satisfied.
Now here I go back again for another fill. I get the man in the back. He was so inappropriate talking about never being with an american woman. He asked inappropriate stuff. Made sure to sing inappropriate lyrics on a song that came on the radio. He used the remover I guess because it was faster than filing it. Used the drill and burned me on my pinky. I was so ready to get out of there. Their was a lady getting a pedicure who was trying to deflect the conversation. I kept looking at her like "did he really say that". I have thought about calling the owner but I dont really think it would get taken care of. I have to find a new place.

I went here twice and after the second time I won't be back: still gave three starts because it seems to be very dependent on who you have as a technician.

1st time: very efficient, and the gel manicure lasted about 4 weeks, so I was really excited to go again.

2nd time: manicure and pedicure
Pedicure:
- the technician cut me with the nail clippers
- none of my toe nails were squared off: all different lengths and shapes, with some at obvious angles
- someone else put the little shoes on me and he scuffed two toes

Manicure:
- the same man who scuffed my toes filed all the corners of my nails (which are shorter) into angles, so they were all lopsided coffin shaped
- zero lotion put on my hands before filing away and away
- my one nail was so poorly shaped someone else had to put an acrylic coating on it to fix the ends

My grand daughter and I went here for a mani- pedi a week ago. They seated us quickly, we had an appointment, and began our pedis.
Water was way too hot and I got a burn on my ankle. But water was cooled down after I got burned.
I had a male tech who was way too rough! He filed my skin! Ouch! Then he trimmed my cuticles. He cut into the skin 3 times after telling him to reduce the pressure. He blamed it on ingrown nails.
My granddaughter also had cuts on her finger cuticles. He did both of our manicures. My fingers were not cut but the finished polish was bumpy and unprofessional looking.
A week later my toe cuticles are red and painful where the injury was done. Ugh!
DO NOT GO HERE!

My friend and I wanted a fun girls thing to do to kick off our vacation. My sister had just been here and got beautiful acrylic nails so I thought we'd try out this place too. We made an appointment and they told us 5:30 would be fine that day for 2 gel manicures and pedicures-nothing fancy. When we started our pedicure we both asked for the most basic, cheap one. We even pointed to the picture, to help with the language barrier. The lady nodded her head in agreement and went on with it. She went to do the hot stones and I thought that was odd but didn't say anything, that is until she put my foot in the paraffin wax. In confusion I asked why she was doing that as I didn't want to pay for it-wasn't what I asked for. She said it was ok and would only charge me $5 more for the confusion. My friends service was corrected because of this. Then they took my friend to start her manicure while leaving me in the wax for 30 mins because the girl doing my service just clocked out and left. Once I was acknowledged again the new lady couldn't find the color I had gotten on my toes because they used a different shade then what I had asked for and didn't tell anyone before putting it back. My friends nails were butchered by the guy as he was aggressive and going too fast. Cut her 2 times, put nail glue to stop the bleeding, didn't do what she asked for, was sloppy with top coat which BURNS on skin under the LED light, gems fell of the same day, and was very uneven. The girl doing my nails was frustrated that I asked for a simple French tip style with opposite colors of the polish I had asked for and the closer to 7 it got, the more rushed she was. All of this for both of us to be charges the FULL amount of both the expensive pedicure and manicure. No sorry's ever said or break down of pricing. If you don't have the time to do a good job we are paying for then don't schedule it. Very disappointed and will NOT be going back.