CosmoProf in Manteca, CA

This location gives me anxiety! It is my closest location and have to run in quickly and quickly out. They previously sold me 2 used clippers and I came back right away the next day when I noticed and was not treated kindly. Why hadn't I came sooner and that it's impossible because they don't return them. I don't know how it happened but it wasn't me. I shouldn't have to keep a used , missing pieces equipment that is not cheap. I always try to walk in with a positive attitude. I understand policy but if it's not held up on their end it isn't my issue. 10 times they have tried to update my information and each time they say Rudely it'll do it this time again as if it is my fault the computer doesn't update. Now I just say yes everything is correct. If it wasn't for my love and obsession with Wella I don't think I would visit this location. I really try to stay low key and run out. They are nothing like Salon Centric customer service. Today I had to purchase a large Wella lightener and some developers. There was a sign for a free developer with the purchase of the size lightner. Developers are not very costly so it wasn't a big deal for me. Just didn't hurt to double check and ask. So I thought.. So when I noticed it hadn't removed I kindly asked about the details. My cashier was super kind and asked for me (short curly hair) she is super sweet! If I could shop when she's working I would love that! Another associate came out and said (pointing smugly to her paper ad) It's only for these 20 and 30. Let me show you what it says on the paper!" I responded "oh I didn't see it in the paper I was just going by the sign on the shelf?" My bad! well it's what I would have finished saying but she cut me off "ya what's on the shelf, Uh huh," as she was walking away. I swear I just have to laugh and walk away. I said ok can I get one when they come in? To which she responded NO! I can return your Lightner if you don't want it!" I needed my supplies I had on hand . I didn't think it would cause such hostility by asking nicely. Woah! It's not that serious. No biggie.

They have the nicest workers at this cosmoprof! As soon as I walked in I was greeted by two lovely ladies and they asked me a few times if I'm looking for anything specific and made it known they're there to help. I left the store with everything I needed. Excellent customer service. Will be coming back!

I like that every time I come here they greet me and show great customer service. I will continue to come back here for all my beauty supply needs.

Hands down the best Cosmo prof ever the girls are amazing always helpful they always stocked up and have what I need I'm greeted every time I walk in .this place is always clean nice and neat these ladies do a great job at keeping this store up keep up the great work !

Cosmo Prof is open at the manteca location