Cindy Nails in Enterprise, AL

I've been coming to Cindy Nails for years. I never feel rushed, and the nail techs are always super friendly. I'd highly recommend you com visit Rose for a relaxing and wonderful pedi!

I love the nail technicians  at this business, the owner however is rather rude. I have a young lady that usually does my nails, when I came last week she was on vacation. I had difficulty remembering the color she usually uses. I asked for help and was immediately spoken to in a rude manner(by Ms Cindy). I was told how should they know what color and  I should know. All I asked for was help figuring out a color, nothing big. I picked a random color and the lady and young man who did my nails were very kind. I called the owner a couple days later to let her know how rude her remarks and tone were and that I was very upset about her mannerism( I did not want to make a scene infront of customers when I was there, nor did I want to leave a bad review online). She was just as rude on the phone as she was in her place of business. I am sorry, I loved getting my nails done there, but there is no way I will be returning.

I hesitate to write this review because I am a small business owner and I know companies (usually) thrive or die based on consumer feedback. However, I tried calling the shop to see if they could make things right and, like the service itself, the encounter fell flat.

To start, I came into town to visit my sister as she just moved here a few months ago. We wanted to spend the day together, starting with pedicures to relax after a long week. My sister worked with a woman and someone named "Johnny" performed my service - I put his name in air quotes because during small talk he would frequently lie about things such as his age, ethnicity, and where the spots on his arm came from (he shared an elaborate story about saving someone from a fire and then said "haha just joking, it's psoriasis." The age and ethnicity was one thing (perhaps just playful banter as it were), but lying about being a hero? That's not cool.

From there, "Johnny" proceeded to flirt (which I again viewed as playful banter and didn't pay it any mind), but then things got weird. Not only did the lying increase, he also wanted to know if I was on Tinder, SnapChat, or any social media for that matter. After sharing that I wasn't, he made comments about "oh man I'm never gonna see you again, am I?" Once again, I brushed this off and kept trying to have a conversation with my sister because I was growing increasingly uncomfortable.

From there, "Johnny" started joking about how he had his work cut out for him because my feet were "so bad." So much so that he could "skip arm day from the workout he was getting." He then very dramatically used the buffer on my feet and feigned exhaustion to get a laugh out of my sister and I. We laughed, of course... because it was ridiculous behavior.  No woman (or man for that matter - no judgement) should ever have to feel insecure about any part of their body - especially when they are making a deliberate effort to take care of themselves. It should be noted that the polish on two toes is sloppy and there is still a considerable about of dead skin on the bottoms of my feet (mind you, I just had a pedicure a few months ago and I frequently perform "at home" care).

Here's where things got really weird. As "Johnny" was rubbing my legs, he was making very long (somewhat sensual and slow) strokes. He then looked up and asked me, "does that feel good" in a low voice. He proceeds, "you're lucky you got me today, huh?" I asked him if he speaks to all the women like this (doing my best to give him a hint that whatever he was trying wasn't working on me) and he said "only the ones he vibes with" and that "he likes to make his clients feel good."

After taking some time to reflect on the experience, my sister decided to call and explain the situation. On the first call, she explained everything to Brian and he apologized. After realizing this didn't make up for the unprofessional service, she called again and asked for a refund. He refused and said he could have someone else fix the pedicure. Now incredibly frustrated by the lack of consideration, I called and explained everything again and asked for a full refund. Brian again refused and offered a hollow apology and said that the guy ("Johnny") was new. Expressing that this didn't make up for the service I received, he got very short and said, in essence, "you can have a gift certificate or we can redo the service, we are not refunding you" in a very "take it or leave it" tone. While I accept partial responsibility for not speaking up during or immediately after the service (primarily because I was honestly so embarrassed and uncomfortable that I was just ready to get out of there), management had an opportunity to make things right, and they didn't.

Think about it, what if a young woman/girl came in and received the same treatment - would a gift certificate or a "re-do" genuinely make up for what she experienced?

I should've wrote this 3/4 days ago. I went for the first time and it was good. but, two days later this painful little blister. Possibly infection bubble came up. A week later it's still there and it hurts. Dr said probably from unclean tools

Being new to the area, finding a new place is always difficult. Cindy's nails is fantastic! Especially during this whole pandemic, they were super clean. Everyone was distanced, wearing masks, barriers between you and your nail tech. I highly recommend Rose!