Benefit Cosmetics BrowBar in Oro Valley, AZ

I recently went to this specific location to exchange an item, but the service here was horrible. The manager was very rude and condescending. I expect to feel treated with a little respect and courtesy when shopping at a store that promotes, "To inspire every guest and enabling each associate to build a fulfilling career." It was sadly quite the opposite. The manager as well as another associate were laughing and talking on their mics, which I could assume was about me. I felt very disrespected and upset about the entire situation. I took my service to another Ulta Beauty store and there was a major difference. I got helped and was treated with the upmost respect. I hope that in the future no other customer is treated this way. I will not be attending this store any more because of how the service was. Do better!!

I literally never have left a bad review on anything but this manager was so unhelpful and condescending. I went to another store and they were able to process everything for me super easy. That sucks and was really stressful.

Today I witnessed a worker (who I can only assume is the manager) treating customers and staff in a belittling and condescending manner. I was shocked to hear the unacceptable tone and language used to communicate simple tasks to their coworkers. I expect to feel welcomed and encouraged to shop here, today was quite the opposite. I hope that changes are made to make both customers and staff feel comfortable. Disappointing.

We went in this weekend to get a style for my daughter, she was having some photos taken and her hair it so so straight we can barely do anything with it. First of all we hen we got there the woman said she was an hour behind and that we could reschedule, not possible so she said she would do her when the other client had her dye in. i really appreciated that so we waited. All we wanted was her hair turned under, and told her that my daughters had would not do it without a lot of work and a good amount of product. The stylist could not understand that we wanted the hair smooth with just the bottom turned under, we got up a picture of when it had been done that way before. She proceeded to spray the tiniest amount of heat set in and blow dry it under, while telling my daughter that her hair was cut wrong and she could do this herself easily if her hair was cut correctly- her hair was cut two weeks ago and had lasted all day- So we go to leave and her hair is already popping out. I did not leave a tip. This is not the first time we have dealt with weird stylists here. Once when my daughter was ten we got a trim and afterwords when I asked her how it was she started crying because the woman had kept snapping at her when she shifted and blamed my daughter for her hair being crooked because at one point she had crossed her legs. Of course it's good to give direction but this kid has been having her hair styled professionally since she was little and knows the drill, all you gotta do it remind her.

I went to find a new foundation and asked one of the ladies if they would help me color match. Because of covid I couldn't test any of the foundations which is totally understandable but she basically accused me of testing them and taking off the tape when they were already previously tampered with. Had I been able to test them I wouldn't have asked for a second opinion so obviously I wasn't messing with the tape...