4 Seasons Nails-Norwalk in Norwalk, IA

Best pedicures!  I recommend the hot stones.  Oftentimes you need an appointment because the secret is out.

I stopped going to this salon for manucures because the gal that always did my nails always rushed and never did my cuticles, although I did mention to her. I didn't even know if she was finished with me because she was always in a hurry to get to next client. Not a relaxing experience for me at all.

The first two times I went, service was exceptional and my nails were beautiful!

Two days ago, I went in for a manicure and they were crazy busy. I didn't mind waiting. The tech got to my turn and things went downhill quickly. I asked for a dip French manicure, with clear base and white tip. He was very rough in the filing. When he was done I couldn't believe what I was looking at! It looked like small bubbles or debris under all of the clear parts. Several of them were filed uneven shapes, and all the white tips were uneven. He knew it was bad cuz he asked several times in broken English if I was happy. I wasn't but left and went home because I am inexperienced with manicures and thought perhaps my expectations were too high. I consulted my mom and friend who get a lot of manicures and they reassured me that what I received was unacceptable.

I tried to call 4x over the next hour and their phones went right to a full voicemail box. So I went in. (While dealing with all this, others commented about phones being offline and the front desk said "they've been ringing just fine") I asked to speak to a manager and the front desk staff (who always looks super angry) asked what was wrong. I showed her and told her I was unhappy with my service. She asked me to sit and wait because they were packed, very busy. I didn't mind that.

Another lady comes over after about 10+mins and asks to see what was wrong. I show her and she said she'll help me soon. When I was finally seated, I wasn't asked to wash my hands first like I normally am. She started by filing my dip down (and hitting my skin with the drill several times. I almost yelled "OW!") and reapplying a top coat to see if that would fix it. It didn't work. She didn't listen when I told her I wanted the dip redone. So she offered to just put a gel manicure over the top since the dip was already applied and would be strong. I asked if that would work okay because I do a LOT of dishes everyday. She said it would be fine. I selected a color and when she applied it to one nail to test it, I realized it was see through sparkly, so the dip underneath would show through. I told her that I would choose something else and she was just like, "I'll put on another coat don't worry!" and she proceeded to glop some more on.

In the process of her doing coats of gel polish, she got up more than 6 times because she was running the appointment scheduling. Says not one word to me each time she got up just walks away. Towards the end, she cut all my cuticles and made me bleed 3 times! In her filing my nails she was very rough on the sides of my skin. She was not at all focused on what she was doing the whole time, too busy worrying about her scheduling. I'm not going back. They did "fix" it for free.

Photos attached: purple with gold glitter is the one manicure I LOVED. White French manicure is the train wreck. Sparkly greenish is what she put over it.

Is it better than it was? Yes. Am I happy with any of the service? No.

Amazing job. Full set of nails. Didn't get the young lady's name but she did amazing. Exactly what I asked for. And squeezed me in after for a pedi. Made a huge mistake going somewhere else for a fill and paint  in a rush to go see her for a fix.

Got a mani pedi over the weekend and the pedicure looks great, but the manicure is so wonky and uneven.