Benefit Cosmetics BrowBar in Ithaca, NY

I went into the store looking for a specific fragrance by Valentino. Once i found it, i decided the smell wasn't for me so i smelt the other ones by Valentino. I found one that had the perfect key notes and it was exactly what i was looking for. However, it did not have a tester. There was the original version and the intense version. I was looking at the intense. I went through 3 different employees who attempted to help yet they were not helpful at all, so i left the store empty handed. I felt like i got talked to as if i had no knowledge about high end fragrances. I was told that the reason there wasn't a tester because it was "just more intense" than the original scent. What does that even mean!? I understand where she was coming from but then when i mentioned they had different key notes she goes "yeah well they must have just picked different ones. they're the same thing. One's just more intense." So i then looked on Ulta.com to check the notes for myself and they are not the same fragrance! They are very similar but different at the same time hence the difference in the name. I was very disappointed in the service i received and it makes me not want to return nor ever ask an employee to help. (Oh i forgot to mention, this employee was a manager... yikes!)

We are visiting NY form GA and this is about the only place where we felt at home with southern hospitality. We knew what we were there for and went directly to the product (benefit mascara). We were ready to go but we loved the organization and the employees that knew about the products. Lilly was the sweetest. We asked her about a Kat Von D product and she gave us honest, educated and opinionated answers. She was so nice and extremely helpful that I ended up trying a foundation she suggested. She put it on and immediately I saw why she uses the same brand. She was wonderful. At checkout, I had points from previous purchases that took $3 off. The associate that did the transaction was also kind and efficient. Overall, great experience that offered a very hospitable visit. Don't listen to the other reviews, try this place yourself.

the brown bar SUCKS!!!! im crying my eyes out because my brows are horrendous looking. one is way thinner than the other and there's a patch of missing hair on one brow. DO NOT COME HERE. DONT.

Beautiful store, just like in the city (hence 2 stars), however the service leaves much to be desired. First, a woman told me to wait for her to get me info a bout a product, but after several minutes of waiting, I found that she was tending a register!!!!! (omg#1). A second woman came to help after she saw me perusing and since I'd be able to use a "new store" coupon along with a discount for a credit card, I decided to apply. She took my info at the cash register (asking me and repeating my confidential info in front of the entire world... omg#2). My application was not instantly approved and she just vented that out (to my embarrassment, in front of everyone... omg #3), and then told me that I would not qualify for the card discount and had to wait 7 to 10 days for the credit card company to call me (which was past the expiration date of the other coupon I wanted to use, and the sole reason for me to apply to the card in the first place.... all of this said loudly in front of the whole world... omg #4) PLEASE DO NOT APPLY FOR A CREDIT CARD AT THIS STORE IF YOU DONT WANT TO BE EMBARRASSED!!!!! I am Utterly dissatisfied, disappointed, And ashamed. Thanks Ulta!