Ulta Beauty in Phillipsburg, NJ

I'm very disappointed at this location I have 3 daughters and every two weeks I come in here with my daughters to buy hair products make up and other things in between I am a rewards member but I am also a district manager for retail and I am very aware of my surroundings with that being said the customer service here is horrendous the staff is not professional they do not understand that the guest do not pay for the products they actually pay for the experience which means: helping Vs. Following guest around without approaching,educating the customer on products and recommending in order to have a high average ticket and a returning customer this is what I pay for I don't only pay for the products I can buy this online if I want to but I also pay for the experience how are they treating their customers will determine if this customer will continue coming to this location this is a frequent behavior that I see and I've been coming here since 2021 I would love a district manager or regional manager to contact me I would love to discuss how we should teach our staff the proper verbiage and communication skills in order to enhance and maximize the business. Manager are rude not even a smile on their face I asked for a blower that cost $600 and I was aware that there was $100 promotion off and the manager did not even bother to educate me on the benefits of buying this hair dryer and even the current promotion that shows the work ethics at this location. Right off the back she lost $600 in one transaction. You can look up my transactions every time I come here I spend no less than $200 and this is biweekly because I have a teenage daughter that loves make up and hair products. Hope this can help in training your staff and giving the ultimate experience and not worrying about personal gossip or what they're doing over the weekend in front of customers. 12/12/23.

I tried trimming my hair and bangs, key word being tried. Apparently I'm not the professional stylist I thought I could be. I was freaking out because I had an important meeting at work the following day and had to find a legit stylist to clean up the mess I made. I remembered seeing a salon area here so I called for a last minute hair appointment and was lucky enough to get an appointment that night. Nicole Asbar was my stylist and she did an incredible job! She really took her time to even everything out and went out of her way to show me how to style it while I wait for the shorter pieces to grow out. My hair looks great now, it actually looks like the cut was intentional! Lol I wouldn't recommend cutting your own hair but I would recommend booking an appointment with Nicole. Not only is she talented but she's also very sweet.

The lady's here are super helpful and none judgmental! Their men's selections are super small but the lady's are very knowledgeable and sure as heck guided me in the right direction as far as what to buy and what not to buy. I'm always happy to shop there and feel comfortable enough that they are not just going to try and sell me everything. The atmosphere is chill which is super helpful for me, really well lit (probably for obvious reasons but I appreciate it completely).

I love ULTA; however I recently had a blow-out that cost me $40. When the stylist finished my hair (which is naturally curly) she was kind enough to put in some "waves" and sprayed my hair. Before I got out the chair I could see frizz from the back of my hair. After I called her attention to the frizz, she fixed it, but there's no way she didn't notice it while standing behind me! The final results were mediocre at best, save your money. I could have done a better job at home. Maybe it was the stylist, I don't know, but I'll never spend another dime in their salon.

I LOVE Ulta. The one located in phillipsburg is well stocked, super clean and the staff is extremely kind. Helped me locate everything I needed-I am new to the area. The perks to living so close-Ulta is right here! I'm obsessed with the newest trends and Ulta not only is affordable but has everything you need! Plus the sales!!!