Spoiled Spa and Salon in Vancouver, WA

Have been going here with my daughter for years and never been disappointed like this, maybe this is what I get for going to the orchards location instead of grand central, but we will not be returning, they state because the stylist is "independent" they cannot do anything about the situation. So guaranteed at this point I will not be recommending them at all to anyone either as it's clear they cannot guarantee anything with their "employees" Got my hair done a month ago by Jada , truly truly gave it my best to like what I got, which was no where close to what I asked for, expressed my concern at the end of the appointment and was told to give it a few weeks and if I didn't like it we could smudge it darker; as she easily added 3 times as much blond as I was asking for, not ever indicating at ANY POINT their "7 day policy for adjustments or refunds" also something I'm not very familiar with as I almost NEVER complain about stuff like this. I didn't even want to write a review to begin with but when I asked just for the money for the service back so I could afford to get it fixed was told that I missed my window for that and that she wouldn't be continuing any further. To be extremely clear, as I was in the consultation, I wanted to keep my dark, get a haircut, and just enough highlights, to blend in the greys I've been getting, may take a couple sessions that's fine but I DID NOT WANT TO BE BLONDE, in the end I got a full head of CHOPPY highlights, no hair cut, and almost no dark hair left at all.

A great salon with a well stocked retail area. Hair, skin, tattoo, lash, and nail services. 2 providers do tooth gems!

Calling all CURLY haired ladies, Jessica is amazing. I saw her for the first time yesterday and she was knowledgeable about my hair texture and over all a good time I will be back to have her help me take care of my curly locks. The picture is of day 2 hair and it still looks and feels great

After several front desk girls at the Orchards location requested to reschedule me (within 2 days) with 4 different hair stylists to do a simple consult and strand test (not *my* choice, all 4 stylists (Lauren, Analia, Jada, and Payten) had different excuses to cancel on me, except Analia. Analia just switched me to Jada with no explanation and didn't even bother to ask me in advance, all I got was the email that I took a screenshot of and attached to my review), I won't be going back. Then Jada cancelled, but no one called to reschedule. So when I called and spoke with Nani, she rescheduled me with Payten. Then Sophia called me to say Payten's schedule was too full to see me. If that's the case then why did Nani schedule me with her in the first place??? One of the stylists (Lauren) didn't even show up for my first appointment. I was told the online scheduling system, Vagaro, had a "glitch" when I scheduled with Lauren that's happened to several other stylists before. Not sure why it hasn't been fixed yet if that many stylists are aware of it malfunctioning. I would say to call to schedule your appointment to circumvent the online scheduling "glitch"; however, the front desk uses Vagaro to schedule appointments too, so there's no way around it. At any rate, this experience has been frustrating, disappointing, and a waste of my time to say the least, not to mention it was super unprofessional how this was handled. You would think they'd make damn sure they'd schedule me with a 4th stylist that wasn't going to reschedule on me after all that, but nope. I guess that's how much they care about a color correction, balayage, hair treatment, and haircut service on mid-back length hair that I was willing to spend a lot of money on. And y'all know that wasn't going to be cheap.

blonde transformation done by spoiled stylist payten hardy book an apt with her today!