NJ Hair Studio & Spa in Union, NJ

I've been trying to find a place to take my girls to, to help me with my girls hair. A friend of mine found them on Instagram and sent it to me. I looked at it, and decided to call. No answer so I went on the website as she mentioned on her voicemail to schedule and appointment to have my girls hair done. I wanted to get their hair done sooner than later but Thursday was the only day that was showing late appointments. I needed the latest time slots cause i had to work. I paid my deposit for both of my girls. I was scheduled to work late and wouldn't make the appointment so I requested the day off and got it. Since now I'm off I called and no answer again. So I left a message and I emailed that I noticed there were earlier slots available and since I no longer am working that day could I bring them in earlier. She emailed me back saying that her next available appointment is in the 19th. Whenever you call, you get no answer and the emails aren't the clearest. How do you tell us to schedule an appointment on line and when we do it's not really scheduled. I sat there and filled everything out, paid my deposit but no confirmed appointment. She emailed me that the next available appointment is 10 days after the day I paid my deposit for. Unless you don't have a job. I wouldn't recommend making an appointment. I can't explain how disappointing this is to get the day off so that I can take my girls and now since I have the day off I now need to find another place that will be able to take them... HOPEFULLY!!! Now I lost money from not working and from putting (2) deposit down to schedule an appointment that's really not an appointment!

DO NOT GO HERE. SALON OWNER IS A LIAR AND NOT CAPABLE OF HANDLING THICK 4C HAIR. They lied to my bank when I disputed the charges, but this review is the truth of what happened. The picture is time stamped Saturday TWO HOURS after a "silk press". I went to this salon on a Saturday. I was starting a new job Monday and wanted a new look. I had grown out my natural dark brown and only had a little bleached front pieces. I asked for MINIMAL peek a boo blonde highlights and a silk press. The stylist was nice and said she understood what I wanted. There is NO mirror for the customer to see their hair in the coloring station, so I could not see what was happening. When the towel came off, my poor hair was 75% BLEACHED YELLOW BRASSY BLONDE. I was mortified. I panicked. I only wanted a few stripes of bleach because my hair does not handle the chemical well. The stylist went back and covered 50% of that harsh blonde with a dark brown dye and said it would be unnoticeable. FIRST mistake. My hair came out FOUR different colors. She tried to tone it down twice but the brass would not go away. I was left with my natural brown, the brassy blonde, the "coverup" blonde which was now light brown and the over processed white blonde in the very front (which ended up all breaking off weeks later). I was so upset, but I didn't want to hurt the stylist feelings because I could tell she was trying. Hours later she started my "silk press". She blow dryed my hair and began to straighten. SECOND MISTAKE. Another hair stylist told me months later that for super thick natural hair, you MUST blow dry and then sit under a HOODED DRYER. Thick hair holds in the water and it may appear dry, but the roots will still be wet. When you apply heat it will straighten and then revert/ swell back up. This is EXACTLY what happened. When my hair was done, the stylist started taking pictures. Mid-picture, she stopped to ask "are you sweating?"...I should have KNOWN there was a problem because she stopped to flat iron the front of my hair again. It was already beginning to revert INSIDE of the salon 5 minutes after being "silk pressed". After I asked her to WRAP my hair. It was drizzling outside and I had scarf in the car. So I had her wrap it with pins. This is important because the salon would later say that I REFUSED to wrap my hair and walked into the rain...When I got home, I unwrapped my hair to take the pins out to sleep....My hair was looked like it had been BLOW DRYED. It was frizzy and felt over processed. I was so upset. I emailed the salon immediately and the owner said, "You must have went to the gym or sweat out your hair after you left. Not our problem..." I was SO MAD. They blamed me for the state of my hair when it was simply the stylist who did not take the extra step to make sure my hair was dry before flat ironing. They refused to refund me so I contacted my bank. I had paid $350 AMERICAN DOLLARS to look insane and damage my hair. When my bank asked me if I wanted to dispute the ENTIRE charge, I agreed! I did NOT get the color I wanted, my trim was uneven, and my hair was a frizzy, poofy roots mess.. When my bank contacted them, they said that I was satisfied when I left and then they LIED and said that I refused to have the additional service to protect my hair and walked into the elements with my hair exposed which is 100% FALSE and they can look back on their security cameras to see me leaving with my hair wrapped.. All in all, I spent $350 to have my hair damaged. I hate this salon and would never recommend it to anyone. They are the most unscrupulous business I have ever encountered. They should be ashamed for lying and taking my money. The stylist told me that they could not afford their current space, so they are downsizing to a smaller shop, so I understand they needed my money. I wore my hair in a slick bun for that week and will consider my money a donation. My hair has totally broken off in the front and I started using the entire Olaplex system to keep the rest intact.

I believe the owner takes pride in her services @ runs a professional establishment. The outcome was an overall great experience for me.

Ok so I had a 5pm appointment after driving 35 minutes to get there, they call me to come in at 5:24. Poor customer service. They send me a questioner the same day I made the appointment which was 5 days ago which I told them I was covid positive back in March. Once they allow me inside after checking my temperature which showed no results of fever they have me again complete the questioner and they ask me did I get retested? Why the heck would I get retested? It is not a requirement, what if I had lied? What stops someone from lying how will you know? No my time has been wasted gas/tools.

I really enjoyed my experience today! My hair looks healthy and sexy! Thank you so much!