Lee Nails & Spa in Lake Elsinore, CA

Very disappointed in the quality of work they produce. I understand feeling rushed and pressured when it gets busy but that doesn't justify neglecting to do a good job. Alex was very respectful and very nice but he seemed as though he didn't know where anything was and was unsure how to properly use the UV light machine. This was completely okay as I understand you might feel pressured to be fast. After the manicure I noticed how uneven , bumpy and thick the gel was and realized it was too late to fix that issue. He asked if I wanted any stickers or designs and I quietly asked if he could clean the edges of my nails as there was nail polish on the sides of my nails on my skin. He "cleans" them up and tells me I'm done. I talked to the owner because there is a lot of issues. The gel is bumpy and super thick, there's black specs all over my all white nails, the edges are not cleaned up and there's clear polish all over the skin around my nails. The owner refused to give me a partial refund and would rather have me come back to fix my nails instead. I've already wasted enough time and do not want to come back and wait longer. When I asked for a partial refund (mind you I do not expect a full refund as I understand that Alex still needs to be paid for his time) instead of having them fix it, the owner acted as though I insulted her and asked for an entire refund. I was very respectful and did not speak in a loud voice as to draw attention to the bad job they did on my nails and was treated as though I was out of line. This was the only time I had available to pamper myself and now I'm stuck with hideous nails and $75 wasted. I understand wanting to fix the nails itself but when a customer expressed that they don't have any more available time to come back to get them fixed then a partial refund should've been offered. Very sad as I was super excited to get my nails done :(

This place is a hot mess... HOT MESS. There are plenty of other businesses to go to besides this place. They leave paint all over your skin and their gel manicures are uneven and messy looking. On top of all this I got cut on two fingers and to stop the bleeding she put acetone on them and then covered them up with gel polish. The least they could've done for hurting me was do a good job on my nails. I didn't even get that. It's a shame that this place is close to my house but I can't continue coming here with the way their service is declining.

Using same filers and equipment as other customers. I understand it was acceptable before covid but unacceptable with covid going around. Not a very nice place either. Quite rude staff as well. The lady who painted nails did a good job.

I came my first time and left feeling satisfied got gel dip, get and regular on my toes. EXCEPT I got sparkle polish and my toes were SO thick with polish they were wet 2 hours after I left and ended up smudging ALOT. When I came back they filed the gel off my nail all the way through to my natural nails, I asked for gel dip so they wouldn't touch my natural nail and told her that to start. She then continues to file even the gel dip off my nails and they were so thin and bendy and I let them know I was pissed, no discount nothing given. They ended up lifting within 2 days because the old gel dip was still on my nail because it was super half assed work to begin with, I went back she re-did them for free and they lifted AGAIN 2 days later. Won't be coming back.

Love this place...especially Mimi who does a very good job in my pedi and mani...and Lisa for my waxing