JCPenney Salon in Holyoke, MA

The photo studio was an hour behind even with reservations, so expect to wait. Understaffed.

This is about the salon.I wish I could leave no stars. Avoid this salon at all costs.I needed a root blending to match the rest of my hair and also wanted a toner to remove the yellow. After showing the stylist and I use that term loosely as she should not be doing color, two photos of the color I was looking for she says she is going to do two colors and a toner so ok since the photo had about three different shades of blonde I agreed and she quoted $200 .that's what I pay for full foil highlights that are dimensional and some balyage with toner. What she did was put bleach on my scalp (roots) after rinsing she had bleached the roots yellow/white and she said no worries I'm doing the toner now Well the toner didn't work and she used another toner and I was still left with a streak of whitish yellow roots. I asked to speak to the manager who said well let's do another toner but after being there for 3 hours I said no that's enough the woman doesn't know what she's doing and should not be doing color. She was too lazy to do foil highlights which any reputable salon would have done as I had it done many times but wanted the same amount of money as foils.I don't know what's going on at that salon but avoid Young she shouldn't be doing color. It cost me $300 to get everything fixed and get my roots deep conditioned as she damaged them with bleach and my scalp was pink and itchy for days. I am contacting an attorney to get back the cost of fixing that mess along with the emotional distress it caused me. .

amazing customer service!!! could not be any happier with my experience. I always get asked how I am doing every single time I walk in. Also amazing deals

WHAT is going on with the Holyoke jcpenney? Everything is haphazard on racks, people in red shirts walking around like their security. I was so overwhelmed with not being able to find anything easily. Not a good shopping expwrience...and I am a jcpenny fan.... But not now.

My daughter and I had bad experience yesterday when we brought in our 9 month old pug puppy with my grandchildren to have there picture taken everything was fine till after pictures were taken the photographer and the associate were very rude to us they were telling us the dog couldn't stay with us while we were waiting for the pictures to load even though my daughter was holding her I told them were not staying we just want to see them my daughter was paying for them she works for the company they were telling me well she'll have to go out side or put her in the car I told her u can't leave the dog in the car it's cold outside she was giving me a hard time telling me no it's not and it's only in the summer I told her it's against the law she got me so upset my daughter thought I was done that she put the. Dog in the car ran back to pay and we left they said it's a new policy what kind of policy Is that it would have been nice to be told that then I would had to bring someone else to stay with her or bring her home while we view the pictures not the last minute it's ok to stay there to get her picture taken but not to view pictures is totally out of hand I was so upset I don't even know what pictures I bought my daughter and I were both rushed through the process it was a horrible experience one I will not forget