Icon Salon in Avon, CT

Due to a miscommunication, my hair did not come out to my satisfaction, but the owner invited me back at a time convenient for me. The stylist was pleasant and worked with me until I had the natural look I was going for. It's on the expensive side, so be prepared for that, but they are super nice there.

This was my second time going to Icon salon. I accidentally showed up a day too early for my haircut appointment, and they accommodated me immediately and squeezed me in for an appointment. Rachel does an amazing job and overall it's a great environment! I definitely recommend it!

I've had more than one bad experience here due to being given stylists that dont know how to do the cuts I want.

I have asKed the receptionist but they won't tell you due to wanting everyone to get their fair share of clients.

Which to me is wrong. This isn't a diner, it is a place where you get services and I want who is the most qualified for what style I'd like.

I went in yesterday with a picture and an explanation  of what I wanted and had a consultation.

For a pixie cut.

i even showed a picture of myself with a pixie cut for reference.

Side note: My hair has been falling out rapidly due to side effects from covid and i was cutting off the rest of my long hair. It was super emotional for me but I knew it had to be done. And I told them on the phone how much this meant to me and that i needed someone skilled in short hair.

i was given a stylist that I assumed knew how to cut pixies.

I came out with the worst haircut I've had in my life. THE WORST.

Nothing at all what I wanted. not even a haircut I've seen on anyone. It's so choppy and weird even my 11 year old begged me to get it fixed. She says I don't look like myself.

I didn't know how to respond when the stylist asked how she could fix it because first im not a stylist and second it was so far off there was nothing to say.
Like redo the entire cut?

At this point I didn't trust it so I left and even gave a tip because I felt bad that I might of hurt the stylists feelings because I was just looking at my head like wtf.

Today I'm going to spend another $60 to have it fixed or I'll be shaving my head.
Not happy at all.

I've given this salon many tries and Each time I've left disappointed.

Environment and decor so soothing and relaxing!  The best cuts, colors and foils ever by Dina.   So happy that I found Icon!

I came here for a men's haircut with Lisa and had a really great experience. I'm always hesitant to try a new place because haircuts are a very personal experience. The prices at icon are so reasonable ($25 with a master stylist) and the haircut was great. My wife definitely approved! Lisa showed a lot of care to closely trim around my ears; an issue I've had for my whole life with other stylists.