Faces Plus Salon in Wayne, NJ

I give it a two because of the lady at the front who had approached me and loudly not even asked but said I had paid $58 for my service which was not true I had paid 110$ for my service and on top the additional services I had paid 150$. Later she came to me and said "oh that's what Groupon is paying us" That's not my concern or something I should know to begin with. It was so embarrassing for her to even come at me and say I payed $58 when the services Costed me so much more than. Update one week later, recieved a call back from LInda and she had started to argue over the phone with me about her not being loud. Horrible customer service. Addition to that my hair is looking horrible I had asked for Carmel highlights and my hair came out looking half blonde and half with Carmel highlights.

LOVE coming to Faces Plus. I have been coming for years and they always make me feel like family. My blowouts are always beautiful, shiny and bouncy and my haircuts are nothing short of perfection. I have tried almost every stylist, and they are all fantastic. My latest appointment was with Brittany and I got so many compliments! I have also started using the organic hair products and my hair has never felt better. Can't wait to come back!

I have been getting my hair cut at Faces Plus for the past year. I have never looked better! Stephanie has shaped my hair perfectly and has helped me with products for daily styling. The color and highlights look so natural!

On 8/25/19, I went to Faces Plus where I have been prior, and had an appointment for a cut, color, and blow dry. I had purchased a package of 6 colors for $275.00, and this would have been my third color visit. The first time, was fine - thought it looked great. I was not charged extra for having thick hair; I had to go back and have them touch up a few spots that did not take in between my first and second color - they were very accommodating for that. Today, I went for my color, and they told me it would be $20.00 additional because I had thick hair, and that the groupon I wanted to use for the cut and blowout would not be honored because I had used a groupon for color in the past at that salon. However, this is not what was told to me last visit. I was advised to call groupon and get a refund. I then cancelled my cut and continued with the color and blowout. I noticed that the stylist was skimping on the color so that she did not have to use extra and asked her about it. She said she would be more comfortable using more color for guranteed hair coverage, but it would be an extra $20.00. I had a wedding to attend - I had to do it and didn't have the time to argue any further. Julie brought me the card with the packages listed and showed me the fine print that said additional cost may be added if needed. That is not the point! The point is that as a business you must honor what you sold. Julie also told me that maybe too much time lapsed in between colorings and that is why I needed additional coverage. That truly was not the case. Very disappointed; like the stylists there; have these other additional colors to use up - but at what cost? Poor representation - bad business - unfortunately, I would not recommend this salon to others.

Hi, you don't have record of me because my middle name is Linda and it's not my first name. But I will call you guys.