Euphoria Hair Salon in Hopewell Junction, NY

I've been to this salon a few times and my mom goes here frequently, and up until recently we've both only had good experiences. I had an appointment with a stylist I've seen before for a cut and balayage. The morning of the appointment, I got a call that the stylist was out sick and I was asked if I'd like to reschedule. I rescheduled for the same day with a stylist I'd never been to before, but trusted would be great (I was also very appreciative that she could fit me in so last minute). While she's doing the balayage, I notice she's not using foils, and every other stylist I've ever gotten a balayage from puts my full head in foils. So I simply mention this difference because I was confused. The stylist looks at me like I'm an idiot and then very obviously whispers something rude to the stylist right next to us. Then they both laughed before my stylist "explained" her method to me like I was stupid. It made me feel extremely disrespected and uncomfortable. She also cut my hair way shorter than I asked for and didn't bleach/tone my balayage enough to match my ends. The top of my head is super bronze/warm while my ends (from my last balayage) are very cool and ashy (what I wanted). I'll have to get it fixed at another salon. I still gave a 20% tip because I'm a nice person... but I will not be going back (at least not to that particular stylist).

Very unprofessional. I was advised by the staff to book my.next appt, which was 8-10 weeks away and was told that it was no big deal if I had to change it at that time. I called to reschedule my appt and was told they would not book and appt for me anymore and that I had to call and see if there was an appt available the day I wanted to come in. I never went back and I never will. There are many other good salons in the area, so why put up with being treated like that.

Literally every barber are old a*s ladies. They probably don't even understand what a Fade is. Fucked up my hair so bad that I'm crying knowing I'm gonna be made fun of in School. Don't go here, especially if you're a student. The barbers are so f*cking slow they could examine a picture for one whole f*cking day, their old d*mb f*ckers would decide to go for a bowl cut. If one of the barbers is looking at this Review, F*ck you, the body you are in, your soul, your family, your friends, your pets, your whole family tree that got a combined total of 16 and a half chromosomes, and hope u spawn in the lowest part of h*ll for eternity.

My 14 year old daughter wanted to get a Biolage treatment at this establishment. They requested she come in for a "consultation". They sat her in the chair for under 30 seconds and said "ok" but, there is an $80 deposit. I went in, gave them the $80 deposit for a $250 treatment, made an appointment, got a receipt and left. I called and left a voicemail the day before her appointment to cancel. Never received a call back. We are now requesting a refund for the $80 deposit and being denied being told there is a 48 hour notice for cancellations. Nowhere on the receipt or in plain viewing is there any notice of a 48 cancellation notice. My wife called to see if maybe they could apply the $80 for a simple haircut for my daughter, they said no. To think they won't refund us is unfathomable.

I was a regular client for the 18 months after I moved to the area. I made an appointment months in advance to have my color updated/freshened for my wedding. The appointment was CONFIRMED via their text message system the day before the appointment. When I arrived I was told that my stylist no longer worked there and they had forgotten to tell me. This was for a $200+ appointment. They offered no workable solution. I found myself scrambling to find a new salon to book a multi-hour appointment at the last minute. They gave me the number for the stylist's (who also did not make sure all her clients were called) new salon. Extremely disappointing and aggravating. Thanks to my friends I was able to find a new stylist at a new salon that could accommodate me without me taking several hours off of work (which would have been my only option if I stayed at the salon or with the stylist). So unprofessional.