BUBBLES Salons in Annapolis, MD

During Covid -19 lockdown I decided to let my hair grow as long as possible to donate to locks -of-love. It grew past my hips and I finally decided to get it cut. I wanted a new look with a new cut and color. I decided to go to Bubbles. I read through their info on line and booked the longest appointment I could, which was 3.5 hours. I arrived about 10 minutes late and was rushed to my stylist chair. As with all customers, getting my hair cut and colored was of high importance to me and required a level of trust with the stylist. Well, the whole experience was a disaster . Instead of listening to me she actually told me to stop talking and she just put my very long hair in a ponytail and cut about 8 inches off. You need 12 inches of hair or more to be able to donate and she knew this because I told her the requirements. She didn't care and all that time that I was growing out my hair was totally wasted because all she cared about was her next appointment. I was devastated that I couldn't donate my hair for someone that needed it such as a cancer patient that lost all their hair to chemo and wanted a wig. She took that from me. Then she told me to not talk anymore and left to do something...I don't know what she was doing because she didn't tell me. I was't even able to tell her what color I wanted or the cut. She just told me that due to time constraints that I will just have to settle with what she decided to be done. This was all within 15 minutes of sitting down in her chair, there was still 3 hours left to my appointment. Since she kept telling me that I MUST be done within 3 hours that she couldn't do what I wanted . I just wanted my hair colored one color ( very light blonde) with blonder highlights . My hair was already a level 9 which is very blonde. As for the cut, I just wanted her to trim the disaster she did with the ponytail cut. I didn't even ask for a blow dry. In my opinion, 3 hours should have been enough. By this time I was very upset because she basically told me to shut up , she ruined my ability to donate my hair and completely ignored me when I was trying to explain to her what I wanted. Apparently, her next appointment was more important than mine. I asked to speak to the manager who basically acted like it was all my fault for not booking a long enough appointment. I'm not a stylist but I am pretty sure 3.5 hours should have been enough. Management did not apologize nor did they offer to fix my hair. They said they would cut it but they did not have enough time to color it. They also said they were too busy to have another stylist do it. The place was totally empty for an hour. I have never been treated so badly by a retail establishment before. They were rude and unprofessional with no understanding nor the ability to diffuse the situation by really listening to me and taking responsibility for the rudeness and attitude of their "elite" stylist. By this time I was crying and very angry. All that was needed to make things right would have been a sincere apology for how I was spoken to and treated and acknowledgement of how badly the stylist and manager handled the situation. Oh yeah ...finishing my cut and color too, no matter how long it took, would have been nice because I was leaving town the very next day to a wedding and there was no way I could find a salon to fix the mess they made of my hair. I think the thing that upset me the most was their nonchalant attitude towards me. They didn't care that they destroyed my ability to donate my hair or that an employee actually told me to shut up or that I was being treated like I didn't matter. DO NOT go here. Their level of customer service is sub par to non existent. Thank you for reading this I hope it helps.

I had excellent service and Cassidy always gives me a great cut and style. Salon is clean and beautiful.

$43 for a shampoo and quick blow dry appointment (30 min total). The website said $35. I wish I'd said something at the time.

Beware of asking for partial highlights. I think it's important to make sure that the stylist actually knows how to do that! My daughter paid $179 for partial highlights and came out looking as if she was in need of having her hair highlighted! There is a 2 inch stripe down the middle of her head where the highlights started. Not even close to starting up at the scalp. Also, the color selected was very close to the color of her natural hair, so did not give the overall effect of having had her hair done. OK, maybe even worse... my daughter elected not to have her hair blown dry after the appointment because it would cost an additional $48 to have the blow dryer run over her head! I guess the old adage is correct you get what you pay for!

I always have a great experience here. Highly recommend Ginger if you have unruly curly hair!